Cased closed in my favout but eBay refunded the buyer | Selling

rosscd57 · 2023-12-03T17:49:56.720000Z

A buyer wanted to start a return. He claimed the radio did not work. I had included the paragraph below ito the radio description. "Note well: The radio is working fine before shipping. Howsoever, because of the inherent danger of a mistake by the new owner connecting a battery eliminator or batteries to the radio and damaging it - over which I haveno control - the radio comes with no guarantee – expressed or implied." I called eBy and based on the above paragraph, they opened a case and found in my favour. This only took half and hour from start to finish. The buyer then gave a me a really nasty negative - but that is another story. What I do not understand is: eBay gave the buyer a refund for the full amount. There was no return. I don't get it. Does he get to keep both the radio and the refund? I does not make sence. Does anyone know what the process is regarding this type of situation?

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Cased closed in my favout but eBay refunded the buyer | Selling | eBay Canada EN