Changes on .ca to blocked buyer list? | Selling

pjcdn2005 · 2023-11-10T22:04:30.832000Z

There was a thread on the US board a while ago about changes to the bbl and the way it works. @devon@ebay have the following changes been made on .ca too? I'm just going to copy and paste some of the information from that US thread. Please tell us if this is exactly how the bbl works on this site as well. On the Buyer Management page, sellers can add buyer IDs to their Blocked Buyer List. There's a setting on that page called "don't allow blocked buyers to contact me." In the past, that setting affected both buyers blocked by the BBL and buyers blocked by buyer requirements (location, UPI strikes, etc). eBay made a change. That setting now applies exclusively to buyers blocked by buyer requirements. When the 'don't allow blocked buyers to contact me' setting is disabled, it no longer applies to people on your BBL. If a buyer is on your BBL they are blocked from messaging you, even when there's a recent transaction. Sellers that choose to allow communications when buyers are blocked are now out of luck when they want to protect their accounts from future purchases while simultaneously communicating with a buyer to work out any issues. There is another block function which is through eBay messages. (click on action/block this member).Using that function does add a buyer to your BBL as confirmed by Kyle from the Community Team. When a seller messages a buyer on their BBL, the messages do go through to the buyer. When the buyer replies to the seller, on the buyer's end it looks like the messages go through, but the seller will never see those messages. When a buyer initiates messaging to the seller it looks like the messages go through from the buyer's side, but the seller will never see those messages. The blocked message appears only if the buyer attempts to purchase an item from the seller. To clarify, if a buyer is blocked because of shipping requirements or has too many unpaid item strikes, you still have a choice of whether or not you want to block those buyers from communicating. But if you put the buyers name directly on your blocked buyer's list, they will not be able to communicate with you. They can send messages but the seller won't see them or know they were sent. Devon please let us know whether these changes apply to us and if there is going to be an announcement explaining the details.

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Changes on .ca to blocked buyer list? | Selling | eBay Canada EN