Created 3 unused UPS labels - Can't void, can't get refund | Selling

coinmr · 2025-12-30T13:07:36.518000Z

Has anyone ever been in this situation before?On December 3rd, after a long time of not selling on eBay, I sold an item to someone in the U.S. When I created the first label, I realized it had the wrong return address.I then tried to void this label on the website, and I got a message saying that "this label can't be voided, because you won't be charged until confirmed delivery".So I made another label, this time with my new address selected on my eBay account. It still had the same old return address.The third label I made, I completely removed the old address from my account. The problem still persisted.Anyway, after all of this, I was charged for these unused labels. For some reason, even though no acceptance scan was ever made, the status of the labels are "on the way" and there is "outstanding import fees".I have contacted eBay many times, probably speaking to 6 or 7 separate "agents" over the last 2 weeks. No help or updates on my situation whatsoever.I have finally tried emailing UPS Canada to see if they can help me. I'm waiting on their response.The total cost for the unused labels is just over $200 Cad so it's really frustrating.Any help is appreciated.

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Created 3 unused UPS labels - Can't void, can't get refund | Selling | eBay Canada EN