Customer cancelled an INAD but still showing in Service Metric | Selling

chicweb · 2023-12-03T12:27:35.918000Z

Another... weird thing. A customer made a INAD return request. She received my item. She ordered multiple items at the same time from multiple buyers, but, for a reason unkown to me, filled an INAD to me because she didn't received the other items yet from the other sellers... 1. It's not even an INAD...2. I don't have control over other sellers3. She even left a good comment saying she was happy with my item. After talking with her, understanding she is new here, I explained to her how ebay work and how to cancel the return request. She said she was sorry, and all that. All is fine, in the end... BUT. That INAD still appears in the Service meters. Why? I really hope I'm not being punished for this. That would be RIDICULOUS and highly wrong...I hope this is a bug.

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Customer cancelled an INAD but still showing in Service Metric | Selling | eBay Canada EN