Customer claims that he received an empty bubble mailer | Selling

enchantedcardsandcollectibles · 2024-02-03T01:18:27.324000Z

Hey there! I'd love some feedback from other sellers. I am a new seller mainly selling trading cards. I recently shipped an order of 2 cards valued at $36 each. They were shipped together, tracked. I even took the extra step of paying for tracked shipping (customer only paid for lettermail) because I wanted to be extra careful since this was my first order of such a high value. The day after the client recieved the package, he messages me to say there no cards in the bubble mailer. I asked him to check between the 2 pieces of cardboard (which I wrap the cards in). He didn't reply. Today, I get a return request. I messaged the buyer again to ask if the package appears tampered with. He's not being very clear in his response and all he says is that there is a piece of cardboard in the bubble mailer. I am trying to see if he looked between the 2 pieces of cardboard and he will not answer the question. All he told me is that eBay told him that if I (the seller) want to avoid a "bad mark" on my seller account, I should just refund him without asking him to send anything back. What am I supposed to do here? What are potential consequences of any option I chose? I'm new at this and obviously I don't want to ruin my ebay reputation before I even get started but I also don't want to lose money unnecesarily. Any advice would be so very much appreciated.

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Customer claims that he received an empty bubble mailer | Selling | eBay Canada EN