Customer package never arrived, Canada Post made mistake. What can I do? | Selling

needsmorerobots · 2023-10-14T18:04:00.989000Z

I sent off a CD to a customer in the Netherlands back in August. In mid September, the customer received notice the package would be delivered soon. The customer was given a tracking number from Dutch Post. The package never arrived. A look afterward by my customer on the Dutch Post tracking info shows the package does not exist. The CD was returned to me. It arrived at my house yesterday. I have since contacted the customer. After an investigation into what happened, it was revealed Canada Post made a mistake. The address of the packing slip, order receipt and customs form all match what the customer provided as their address. The mistake was Canada Post who added a letter to the address making the address appear as a unit instead of a house. As additional information, my customer never paid for tracked shipping through me. Even though I added the correct VAT paid code, Dutch Post charged my customer for it. How do I go about getting reimbursement from Canada Post? My customer is out a CD and I'll be out retail and shipping cost for that CD.

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Customer package never arrived, Canada Post made mistake. What can I do? | Selling | eBay Canada EN