Damaged Package

Question

A couple weeks ago I had a buyer claim he recived a damaged package, and the contents were missing, 6 old magazines. On the tracking number it shows the package as delivered. I asked the buyer to send me photos of the damaged envelope, but he said he did not know how. I filed a claim with Canada Post to get refunded for the loss, but the buyer has not responded to their requests for photos or information. Does this mean I am off the hook or can this buyer still request the money back through Eba...

reallynicestamps · Accepted Answer

To be refunded through eBay they would have to file a Claim for Not As Described.It's up to them to figure out how to do this. They are grownups and don't need a teacher.If they do make a Claim, you are allowed to refund without return or to demand the return before refunding.But you would be refunding.Unless.When you send the Return Shipping*, you refund when you get the package- whatever it is.Sigh.But.If they don't return anything, you win the Claim and don't have to refund. However.In a...