Locked
Discussion interactions are currently paused.
Dealing with a buyer asking for return or partial refund
Summary: 6thsensecollectibles is seeking advice on handling a situation with a buyer who requests a return or partial refund for a trading card sold at market price, despite the card being accurately described and photographed. 6thsensecollectibles feels exploited by an experienced buyer who may claim the item was not as described. Responses include anecdotes of similar experiences, advising offering a full refund rather than a partial one, and recommending blocking the buyer if necessary. reallynicestamps points out this thread is a 'zombie thread' from 2022, noting that information might be outdated. kh-phdan eventually closes the discussion due to its age, suggesting starting a new thread for further discussion.
So i'm selling trading cards and sold hundred over past year without a single unhappy buyer. I sold a card in bad shape that was shown to be in this shape with multiple correct photos and clear description. Buyer state it's worst that he tought and ask for return or a solution, aka partial refund... It's a $35 card shipped lettermail, and he's a high score profil, he clearly know what he's doing i just feel like i'm in a situation where i'm getting exploited by an experimented user. It was shipped 2 days ago he did not wait a single second to message, and to be honest even his message seems pre written
The card was market price for this condition i declined offers for it but at the same time i'm losing more to offer a return... And if i offer nothing it's predictable the buyer will claim an item not as described. Any suggestion how to deal with this?
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!
byto253
·2 years agoArrgh, the zombie sucked me in, and I was ready to give the super secret way to win any item condition dispute 🙂 !
brettjet38
·2 years agoPunked by the Zombie Thread form 04-28-2022
reallynicestamps
·2 years agoZOMBIE THREAD FROM 2022
The problem with zombie threads is that the information may be out of date and no longer useful.
Sigh.
reallynicestamps
·2 years agoIt's a $35 card shipped lettermail,
You cannot prove delivery.
It is very unlikely that a card posted on Tuesday January 2 has arrived by Thursday January 4. Possible but unlikely.
Just send him a return Message.
"I regret you are unhappy with your purchase. Please return it for a full refund."
I does help that by saying he has received the card, he makes an INR less likely.
Best case. He keeps the cards and stops asking for even a partial.
If he does --"I regret you are unhappy with your purchase. Please return it for a full refund."
He files a Not As Described claim.
This is a Good Thing - seriously.
In the Claim "I regret you are unhappy with your purchase. Please return it for a full refund."
You may be told to send Return Shipping.
You can buy USPS shipping labels as well as Canada Post, but you must buy a tracked service.
Then refund when you get it back. Block the whiner. Relist. Resell.
You had offers , so it's not as bad as you think.
He files an Item Not Received (INR) claim.
You are screwed.
Send a refund promptly.
Block him.
Then and only then appeal the ruling -- because you will lost an INR-- and show that specious demand for a partial refund before the item likely even arrived. And cross all your fingers and toes.
Selling damaged items, no matter how well we describe them, and no matter how much interest there is in them, does leave us open to Claims.
All we can do is remind ourselves "this is business, not personal" and cover ourselves with our Cookie Jar Insurance policy.
Best Wishes.
marnotom!
·2 years agosparx_63
·2 years agoLMAO, I nearly replied myself...Happy New Year everyone !!!!
6thsensecollectibles
OP4 years agoThank you for the answers. Can we offer a return with label when we shipped lettermail? Also can we ask a return with lettermail from a buyer or it's a mistake?
Actually i explained to the buyer that pictures and condition were accurate and that i do not offer returns. Probably not professional but i also explained with datas that the pricing was market price (his main point was that he would not have paid the price he paid for this condition). Worst thing is that this sale came from a 10% discount offer already...
Anyway i'll see his answer but i feel like neither a return or an additional discount was fair for me. Really i feel like buyer is not at its first rodeo and expected an easy partial refund here, the way he wrote things. To my eyes it was correctly described, pictured, and fairly priced. I expect an item not as described case coming... I hope it won't comes with a negative feedback
alacar-8
·4 years agoI sold a comic to a buyer who came back and asked for a partial refund as he thought the book didn't match the description. (It did). I wrote him, told him I had huge sellers remorse over the transaction and would he just send the book back for a full refund. He got back to me with "I think that I will keep it" Nice try, and blocked!
maxi314
·2 years agoI rhink rhw Buyer had simply rethought about the book and the description. I don't understand assuming the Buyer was trying to pull a fast one, nor why the Buyer would be blocked. Writing descriptions is not easy. You must know, yourself, how it is after you have looked at hundreds, maybe thousands of the type of item you seek, and that a certain weariness, mixed with pleasure, occurs. Golly.