Delivery attempted and pending funds

Summary: gamb10r inquired about the possibility of having pending eBay auction sale funds released after a delivery attempt was made but the item was not picked up by the buyer. They expressed concern over the delayed response from the buyer despite a friendly reminder. brettjet38 provided a detailed explanation of the reasons eBay might hold funds, highlighting factors such as selling history, disputes, and account restrictions. reallynicestamps added that if an item remains undelivered and is returned, typically sellers do not need to refund the buyer, except at their discretion minus shipping costs. They also mentioned that inexperienced sellers or those in high-risk categories might experience holds for up to 30 days, especially for Canadian payments.

Hi

Just an inquiry about delivery status. I made a few auction sales a few weeks ago, and since i havent sold in over 2 years, its all pending until delivery confirmed. I have only one auction left thats pending, but delivery was attempted almost one week ago. Delivery card notice left in their po box, but he still hasnt picked it up....also sent a friendly heads up yesterday, but no response yet

Is there any way to get ebay to release the pending funds, as it reached its destination 6 days ago? And all my other sales were all completed with no discrepancies, and it was a lower sale compared to the other items. Or am s.o.l. Wouldve been better to not track it, it would've been automatically released after 3 weeks...

Thanks

gamb10r

73 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

reallynicestamps

·2 years ago

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If the buyer does not pick up, the shipment is considered Undeliverable.

And eBay will not require you to refund a single penny.

Eventually the shipment will be returned to you.

EBay will not require you to refund then either.

Most sellers will refund the selling price, less any fees, but not the shipping cost which was a cost not a profit. This is optional.

But no.

Until you've been selling for 90 days and sold 25 items your payments will be held until tracking shows delivered, or in 21 days if there's no tracking. They can hold the payment for the full 21 days if you're selling in a high risk category.

And Canadian payments seem to be Held for 30 days, not 21, but I can't find that anywhere in the "rulebook".

brettjet38

·2 years ago

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https://www.ebay.ca/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payout%20holds&lucenceai=lucenceai&docId=HELP1450

3 min article

Payments on hold

We know it's important that you receive your money as quickly as possible. However, we may sometimes need to put a hold on your funds due to your selling history or performance, or to address disputes. This helps us keep eBay a safe marketplace for buyers and sellers.

In most cases, holds are lifted when a buyer confirms they’ve received their item or when a case is resolved.

To check the date when a payment is expected to be available, select the button below:

Check payment holds

To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.

Types of holds

There are various reasons why we may place a hold on your funds.

Transaction holds

Transaction holds are when we place a hold on funds related to a particular buyer transaction. The funds on hold may be used to refund the buyer for the same transaction.

While proceeds from your sales typically become available within 1 day of confirming the buyer’s payment, we may place a transaction hold on funds while we ensure a successful transaction. To reduce the likelihood of a transaction hold, we recommend posting an item the same day your buyer pays for it and following good postage practices, such as adding tracking information to your order.

Tip
If we place a hold on your funds, it will usually be resolved within 30 days, but in rare circumstances it may take longer. For most orders, adding tracking information can help you receive your funds faster.

Additionally, we may place a transaction hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not:

New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 14 days, although sometimes it may be longer

Previously restricted or suspended sellers will experience transaction holds for 30 days after the restriction or suspension is lifted, while we confirm that the items have been successfully delivered

High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order

The authentication process may lead to transaction holds for up to 30 days until the authenticity of items sold with eBay’s Authenticity Guarantee can be confirmed

Payment dispute holds

Payment dispute holds are when we place a hold on funds related to a problem reported by a buyer, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not.

For example, if a buyer reports that an item hasn't arrived, or the item they received is significantly different from the listing description, we hold funds until the case is resolved and closed. For more information see our article on best practices for avoiding and handling issues with buyers.

The funds on hold may be used to refund the buyer for the same transaction.

Payout holds

Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account.

Registration holds: We may hold payouts if we identify a discrepancy with the information you provided at registration. If your account is restricted, we'll notify you by email with a request for additional information. For more information on how to verify your identity, see our article on registering as a seller

Compliance holds: eBay maintains policies and procedures to protect buyers and sellers while complying with applicable laws. If your account has a payout hold or restriction for compliance reasons, we'll notify you by email and may request additional information from you

Performance holds: We hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback

Invalid payment method: We may put your payouts on hold if we can't deduct your selling fees and other costs from any of your on-file payment methods. In this case, you’ll need to add another payment method