Discussion question Oct 2022 | Selling

lotzofuniquegoodies · 2023-01-03T16:17:28.197000Z

Hello @devon@ebay Could we get a follow up please to this question that was asked back in Oct 2022 in the Q & A? The orginal ebay response below. I've had this happen on several occasions where a reversal was taken from my bank balance vs the pending funds. The reason I am asking again is, because there is no way to hold a balance so no way to leave funds for impending store fees/listing upgrades/promotion fees/etc. All options bring us back to the first Tuesday of the month for the release of funds, there was no real way(within ebay) to cover situations such listed above/and or cancellations after a buyer has paid because sellers in Canada are unable to hold a balance to cover unexpected eBay charges. Apologies for any post duplication.Thanks,-Lotzofuniquegoodies.****************************************************************************Could you please confirm where funds are supposed to be removed when a customer cancels an order AFTER payment. I have been told by agents that it should be from the pending transaction. This does not seem to be true. On several occasions funds were pulled from my bank account even though funds were never sent. A cancel should be straight reversal. Seeing as eBay is the processor of these funds, cancellations should be handled from those funds.It is similar to Promoted Fees which should be pulled from the pending charge. Not from a bank balance Because you can only "attempt" to hold funds(CANADA- playing with payout settings) it makes it difficult to always be able to cover store fees. In Canada on many accounts there can be additional fees for over the limit monthly transactions. Has there been any update as to when processed funds can be used for other purchases like what is available in the USA?Thanks,-LotzofuniquegoodiesPS. This is also a major concern for sellers that use eBay labels and the delay(s) in processing shipments. Funds not being in the right place at the right time.Hey @lotzofuniquegoodies. We're going to reach out to our Payment Specialist's on this to get confirmation, and then we'll touch base on their response.

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Discussion question Oct 2022 | Selling | eBay Canada EN