Does a defect rating disappear over time
Summary: needsmorerobots expressed concern over receiving a defect in 2022 for cancelling an order due to "out of stock," which jeopardizes their top seller status. ricarmic advised that defects persist for 12 months and suggested increasing sales to mitigate the impact since defects are assessed based on a percentage. reallynicestamps later confirmed the defect was resolved, commenting that it had disappeared.
I received a defect in 2022 for cancelling an order on a customer for the reason of "out of stock".
I never noticed I received the defect until these past couple of months.
The reason for the defect (but I have no proof) was I already sold my single copy (a DVD) but somehow a duplicate listing was in my stock. To my knowledge, I only created the one listing.
According to what I've read, two more defects and I lose my top seller status. That's too close for my liking.
Am I stuck with the defect or is there a solution?
reallynicestamps
·3 years agoAaaand - there it is gone!
ricarmic
·3 years ago@needsmorerobots
Defects "only" stick with you for 12 months, you'll just have to wait it out.
I guess I should have added that you can increase the number allowed by selling more stuff, as the penalty is a % based so the more you sell, the more "in number" you can have within the allowed percentage.