Does eBay EVER come to the assistance of a seller when they are being abused by a buyer? | Selling

bro-comm · 2024-04-05T01:58:38.444000Z

A few times in the past year we have been accused of things of which we are not guilty. We have been harassed by a psychotic buyer who because we would not provide handholding to solve some ridiculous problem, were then rewarded with neg FB. Today, someone who did not know how to operate equipment we sold, accused us of selling defective merchandise. While I was trying to get a tech's assessment to the buyer's problem, hot headed buyer left neg FB. Then there's the guy who wanted us to falsify customs documentation after we shipped his item and customs returned it and would not deliver it. Once again we received neg FB. eBay does not care if the FB is warranted or not. If the buyer posts it, it sticks. It's unfair to take one side and one side only and discouraging. Am I alone in feeling this way bc I am definitely exploring other venues for making sales?

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Does eBay EVER come to the assistance of a seller when they are being abused by a buyer? | Selling | eBay Canada EN