Drop down menus to search Active Listings page not working?
Summary: coins_eh reports a problem with the drop-down menu not working on eBay.ca's Active Listings page and the inability to change current prices or item quantities. pjcdn2005 confirms experiencing the same issue and suggests it might be a temporary glitch due to potential changes being made on the eBay platform. lotzofuniquegoodies mentions being able to update item specifics on eBay.com but not send offers, hinting at differences between the two sites. They further discuss the impact of sudden feature disruptions on sellers. Later, coins_eh notes the issue has been resolved, but lotzofuniquegoodies continues to provide feedback, highlighting ongoing concerns and sharing that similar issues have occurred on eBay.com.
Hello,
Trying to search specific listings on my active listings page and the Categories drop down menu isn't working and if I try and search by Formats, Statuses, etc. the search results come up as all my listings.
This is on eBay.ca
lotzofuniquegoodies
·1 year ago@devon@ebay
Issue was reported on dot com earlier today. Guess it happened on ca first and then made its way there.
https://community.ebay.com/t5/Selling/Drop-downs-in-Active-listings-not-working/td-p/34681471
-Lotz
lotzofuniquegoodies
·1 year ago@devon@ebay It appears these links were disabled last weekin quick filters. Could you pass on the tech services please.
Thanks.
lotzofuniquegoodies
·1 year agoI've been unable to update specifics and send offers since earlier today. Had my store on holiday briefly. Wasn't sure if it was connected. Just tested again and still unable to update/send offers. Even bulk does not work. The feature is greyed out.
-Lotz
@devon@ebay
Sadly, when features like this suddenly stop working (sending offers, messaging as another example...there are most likely others) sellers lose the potential for a sale. Not always...but it does happen. The only repercussions are for the seller. Not eBay.
coins_eh
OP1 year agoBack to normal now.
pjcdn2005
·1 year agoMine is behaving the same way. Hopefully it is just a temporary glitch.
Or, they are in the midst of making changes to sellers hub on .ca. it was charged for some users on .com a couple of weeks ago.
lotzofuniquegoodies
·1 year agoI was able to update items specifics when I switched to dot com. Unfortunately there is no option to send offers from dot com. (If you have messages to send they can be sent via either site).No option on dot com (that I could find for sending offers). The link appears to have been accidentally disabled to ca only. If you check the headers in sellers hub when you compare the 2 sites definite differences so most likely tinkering in progress.
coins_eh
OP1 year agoNeed to add, on the Active Listings page I also cannot change the current price or item quantities.