eBay admitted the tracking was outside my control, still ruled against me | Selling

rickarss-0 · 2026-05-15T23:08:45.401000Z

Has anyone else been penalized for missing tracking on a label eBay sold you?I purchased a shipping label directly through eBay’s platform for three orders. The label did not include tracking. eBay later closed all three cases against me — specifically because there was no tracking to confirm delivery.When I escalated, an eBay CS rep acknowledged in writing that the missing tracking was “outside my control” because the label was purchased through eBay. Despite that admission, the decisions were not reversed and my account has since been restricted — no listings, no payouts.The core problem: eBay sold a shipping product that does not meet eBay’s own seller protection requirements, then enforced those requirements against the seller who bought it. I was also told by one rep that eBay does not sell shipping without tracking — which is demonstrably false.I’m posting because I doubt I’m the only one this has happened to. If you’ve experienced the same issue, please reply. A pattern of complaints carries more weight than a single case.I’m also happy to share the exact shipping option involved so others can avoid it.

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eBay admitted the tracking was outside my control, still ruled against me | Selling | eBay Canada EN