Ebay Cancelled a Sale Because Of An issue With The Buyer’s Account | Selling

2nd-time-around-jewelry · 2023-05-08T01:27:54.019000Z

I had a sale on (Friday May 5) for a piece of jewelry. The buyer has 8 positive feedbacks in the past month. They used a forwarding address in Portland Oregon. I have sent to that area many times before, so thought nothing of it. The buyer paid right away. I printed up a label. I had the package all ready to send out. Today (Sunday May 7) I get a message from eBay stating they cancelled the sale because of an issue with the buyer’s account & not to ship the item. The buyer is no longer a registered user now. I'm not sure how to proceed.Should I contact customer service? Do I need to refund the buyer? Will eBay give me back my fees? Should I get a refund for the label I printed up? Anyone else ever had to deal with this situation?

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Ebay Cancelled a Sale Because Of An issue With The Buyer’s Account | Selling | eBay Canada EN