Ebay charged me for a unused shipping label | Selling | eBay Canada EN

Ebay charged me for a unused shipping label | Selling | eBay Canada EN

Buying & Selling

Ebay charged me for a unused shipping label

Summary: A participant recounted their frustration with being charged by eBay for unused shipping labels, even after attempting to cancel them as advised by an eBay agent. Despite making multiple calls over several months, the issue remains unresolved, and they were informed that it couldn't be investigated due to archival of records. Another participant shared a similar experience, detailing how they were charged for labels despite errors with the return address and subsequently facing a blame shift between eBay and UPS. The absence of a label voiding process, which previously existed, adds to users' challenges in disputing charges.

On Nov 2025 I sold an item on ebay. I was given a shipping label for UPS. I printed it off and brought it and the item to the nearest UPS store. The store refused to ship the item due to it not being in a box and because of the size of the item, I couldnt find a box so i bubble wrapped and shrink wrapped it. They never touched the item nor did they scan the label. I went home home to discuss options with the buyer. Realized he was in a city i would be traveling through the following week while on vacation so i offered to cancel the ebay deal, issue a refund then we could do the deal privately and i would deliver the item myself. The following week, the deal was done. Keep in mind, the shipping label was not used or scanned, it went into the garbage. Fast forward December 23 2025, I was notified by ebay i was being charged for the shipping label. I contacted customer service and after being transferred to 4 different people it was determined that somehow the shipping label went active the moment i printed it off. Ebay refused to help me and blamed UPS. I spent the last 2 weeks fighting with UPS, made a claim, passed around to a total of 17 representatives from customer service, claims, accounting and brokerage/accounting. Getting nothing but “ill transfer you to someone that can help you”. Last person said they never charged ebay for this shipping label and to contact ebay. Ebay still wont help me, they are blaming UPS. So i guess my next option is take legal action against ebay?

damiebrow-94

10 View listings

Posted 7 months ago · Edited 7 months ago·Last reply 2 months ago

15 comments

therachel123

·2 months ago

I have been dealing with a very similar issue. I printed a label early February, immediately noticed it had the wrong return address, thew it in the garbage and printed a second label. Ebay charged for both labels and I've been calling ebay and UPS ever since trying to get my money back. UPS says eBay has to refund me (which makes sense to me since they took the money directly out of my chequing account) but eBay says I have to talk to UPS to get my money back. It's so frustrating.

lotzofuniquegoodies

·2 months ago

@therachel123 wrote:
I have been dealing with a very similar issue. I printed a label early February, immediately noticed it had the wrong return address, thew it in the garbage and printed a second label. Ebay charged for both labels and I've been calling ebay and UPS ever since trying to get my money back. UPS says eBay has to refund me (which makes sense to me since they took the money directly out of my chequing account) but eBay says I have to talk to UPS to get my money back. It's so frustrating.

@therachel123

eBay's new policy is to not charge if it is not used. There is no actual void process any longer and there was no heads up advising of this. All very bizarre!!! Voiding is a confirmation that the label was NOT going to be used. Normally it should give you a choice like didn't print, customer cancelled, wrong input, bad address etc.

@devon@ebay Is the void process going to be reinstated? It is still an option with CP etc.

jimjung27

·5 months ago

You got off lucky. I purchased and shipped by UPS after buying a hipping label from eBay/UPS. UPS then lost the shipment. After spending days trying to get any money from UPS, they just kept on saying they owe me nothing. Even after admitting that they lost the shipment.

They did not spend much time on this and it looks like a cash grab. If you use it, know that bad things can happen. This is unreliable and no responsibility is taken by UPS.

valuestore

·5 months ago

I just did this today, printed ups by mistake, reprinted new label canadapost. When you try to cancel the UPS label it says you won't be charged if not used, no need to cancel. I will be monitoring it.

lotzofuniquegoodies

·5 months ago

@valuestore wrote:
I just did this today, printed ups by mistake, reprinted new label canadapost. When you try to cancel the UPS label it says you won't be charged if not used, no need to cancel. I will be monitoring it.

Who would have ever thought a company could remove the function formally known as "void"?

byto253

·7 months ago

Maybe ask this question on reddit instead of on an official eBay boardsince you indicated you circumvented eBay rules to cut them out.

damiebrow-94

OP7 months ago

I read the rules, I didnt circumvent anything. UPS refused to ship the item. I gave the buyer the option to cancel with a full refund since there was no way to ship it to him with no option for me to deliver the item. The buyer still wanted the item so I gave him the option of doing the deal privately and i would deliver it. I even asked ebay if i was being penalized for this and they said no.

jtg204

·7 months ago

Does your unused UPS label tracking number show "On the way" when you look at the tracking on UPS?

I would not expect a response, but have you reached out to ebaylabels@ebay.ca ?

damiebrow-94

OP7 months ago

Yes, it shows lt shows

Nov 20 - label created
Nov 20 - on the way
Dec 26 - investigation opened
Jan 8 - investigation closed

Ebays policy is you arent charged until the label is scanned. I had one guy from ups tell me you are charged the moment you print the label off, which is why it automatically went active.

lotzofuniquegoodies

·7 months ago

@damiebrow-94 wrote:
I read the rules, I didnt circumvent anything. UPS refused to ship the item. I gave the buyer the option to cancel with a full refund since there was no way to ship it to him with no option for me to deliver the item. The buyer still wanted the item so I gave him the option of doing the deal privately and i would deliver it. I even asked ebay if i was being penalized for this and they said no.

When a label does not or isn't planning to be used (or doesn't print) the proper procedure is to void (cancel) the label. You will be charged in whatever timeline the courier/mail is using and then be credited thereafter...usually 10 to 15 business days. (+-)

damiebrow-94

OP7 months ago

Once i canceled the order i tried to csncel the label but it wouldnt let me. Just said “there is no need to void the label since you wont be charged until it is scanned”

jamesp7143

·5 months ago

Similar thing happened to me... told by ebay agent to cancel the label, followed step by step guidance over the phone and read to them the error pop up “there is no need to void the label since you wont be charged until it is scanned”. There was physically no way to cancel the label even thought the ebay order was cancelled so I am charged for the UPS label I never used. Around the same timeframe I was charged retroactively 127.11 CAD for a Fedex label that was purchased for 83.48 CAD. Ebay records as well as Fedex records indicate my declared weight and dimensions were correct.

I have made at least 7 documented calls to ebay support over a period of 3+ months Oct/Nov, 2025 to Feb 10, 2026. Calls would last for more than an hour with a quick call being about 40 minutes. One call I waited 1hr 10min to speak to leadership team member and then 1hr 35min talking to them. The last call was Feb 10, 2026 and I was actually told that records had been archived and they could not investigate and that I should have made a claim with the carrier a long time ago. Of course the carriers all say what you would expect (as I kept telling ebay) the transaction was with ebay so it is ebay that must issue any refunds that are due. IMO this can only be by design... IMO.

I was curious and did a search online for related class action and found quite a few users reporting this problem.

Did you come to any conclusions on what is to be done about this? ...in your case, in general?

lotzofuniquegoodies

·5 months ago

@jamesp7143 wrote:
Similar thing happened to me... told by ebay agent to cancel the label, followed step by step guidance over the phone and read to them the error pop up “there is no need to void the label since you wont be charged until it is scanned”. There was physically no way to cancel the label even thought the ebay order was cancelled so I am charged for the UPS label I never used. Around the same timeframe I was charged retroactively 127.11 CAD for a Fedex label that was purchased for 83.48 CAD. Ebay records as well as Fedex records indicate my declared weight and dimensions were correct.

I have made at least 7 documented calls to ebay support over a period of 3+ months Oct/Nov, 2025 to Feb 10, 2026. Calls would last for more than an hour with a quick call being about 40 minutes. One call I waited 1hr 10min to speak to leadership team member and then 1hr 35min talking to them. The last call was Feb 10, 2026 and I was actually told that records had been archived and they could not investigate and that I should have made a claim with the carrier a long time ago. Of course the carriers all say what you would expect (as I kept telling ebay) the transaction was with ebay so it is ebay that must issue any refunds that are due. IMO this can only be by design... IMO.

I was curious and did a search online for related class action and found quite a few users reporting this problem.
Did you come to any conclusions on what is to be done about this? ...in your case, in general?

@jamesp7143

@damiebrow-94

@jtg204

@byto253

Previously it was possible to VOID labels instead of this new way of No need because you will not be charged error message. The option to void was there (in the past) for approx. 7 days. Wondering if this option has been removed.

@devon@ebay Can you shed more light on this. Is there a simple procedure for sellers to dispute labels. without getting this back and forth between eBay CS and check with the courier? Because eBay owns the accounts attached to the labels any reversals should be simple to dispute via eBay in a reasonable timeframe.

Same question in cases of lost or damaged items where specific contact info is required from both sender and receiver before any claim will be processed???

jtg204

·7 months ago

Is there a transaction for the label charge on or after Dec 23rd?

https://www.ebay.ca/mes/transactionlist

damiebrow-94

OP7 months ago

Listed Dec 19 on ebay, pulled from my account Dec 23