Ebay charged me for a unused shipping label | Selling

damiebrow-94 · 2026-01-09T20:14:45.524000Z

On Nov 2025 I sold an item on ebay. I was given a shipping label for UPS. I printed it off and brought it and the item to the nearest UPS store. The store refused to ship the item due to it not being in a box and because of the size of the item, I couldnt find a box so i bubble wrapped and shrink wrapped it. They never touched the item nor did they scan the label. I went home home to discuss options with the buyer. Realized he was in a city i would be traveling through the following week while on vacation so i offered to cancel the ebay deal, issue a refund then we could do the deal privately and i would deliver the item myself. The following week, the deal was done. Keep in mind, the shipping label was not used or scanned, it went into the garbage. Fast forward December 23 2025, I was notified by ebay i was being charged for the shipping label. I contacted customer service and after being transferred to 4 different people it was determined that somehow the shipping label went active the moment i printed it off. Ebay refused to help me and blamed UPS. I spent the last 2 weeks fighting with UPS, made a claim, passed around to a total of 17 representatives from customer service, claims, accounting and brokerage/accounting. Getting nothing but “ill transfer you to someone that can help you”. Last person said they never charged ebay for this shipping label and to contact ebay. Ebay still wont help me, they are blaming UPS. So i guess my next option is take legal action against ebay?

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Ebay charged me for a unused shipping label | Selling | eBay Canada EN