Ebay charged me for an unused UPS shipping label ... overcharged for Fedex label | Selling

jamesp7143 · 2026-02-13T17:40:58.620000Z

Using ebay.ca:I was recently told by an ebay agent to cancel the label, followed step by step guidance over the phone and read to them the error pop up “there is no need to void the label since you wont be charged until it is scanned”. There was physically no way to cancel the label even thought the ebay order was cancelled so I am charged for the UPS label I never used. Around the same timeframe I was charged retroactively 127.11 CAD for a Fedex label that was purchased for 83.48 CAD. Ebay records as well as Fedex records indicate my declared weight and dimensions were correct. I have made at least 7 documented calls to ebay support over a period of 3+ months Oct/Nov, 2025 to Feb 10, 2026. Calls would last for more than an hour with a quick call being about 40 minutes. One call I waited 1hr 10min to speak to leadership team member and then 1hr 35min talking to them. The last call was Feb 10, 2026 and after being reassured repeatedly that ebay was investigating and there did seem to be some incorrect charges made I was actually told that records had been archived and they could not investigate and that I should have made a claim with the carrier a long time ago. Of course the carriers all say what you would expect (as I kept telling ebay) the transaction was with ebay so it is ebay that must issue any refunds that are due. Anyone else being charged for unused shipping labels or overcharged with no refund? ...ideas for recourse?

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Ebay charged me for an unused UPS shipping label ... overcharged for Fedex label | Selling | eBay Canada EN