Ebay complicit in fraud and threatens to charge me as part of fraud | Selling

bn880 · 2023-07-04T18:07:34.337000Z

I have a case where a buyer is lying about some boards not working for him, sending a photo of just 1 of 2 required boards installed with a fuse removed. I accepted the return, he provided FAKE return shipping information. The time has expired, I asked eBay to step in, and then I had Patak S and Sayan M. put the case on hold, asking me to provide a shipping label to the buyer. The buyer is in the US and I am in Canada so this is impossible and is already AFTER fraud has been committed. The buyer is a known scammer in the US with a google review record to prove it (1.5 stars with a history of defrauding others). Ebay now threatens to refund the buyer after 4 days if I don't provide a label. Meanwhile the buyer won't even reply... "I've placed the request on hold for 4 days to give you time to arrange return shipping with the buyer. Please note that if you don't resolve the issue by, 08th July 23. We'll issue the buyer a full refund on your behalf without requiring the item to be returned." So this is it, eBay excuses fraud, and wants to defraud a long time client to pay off some scammer. When will eBay make things right, and hire reasonable customer service people?

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Ebay complicit in fraud and threatens to charge me as part of fraud | Selling | eBay Canada EN