Ebay erroneously telling US buyers that a Canada Post receipt number is a tracking number.

Question

I ship most purchases to the United States via Canada Post Small Packet Air. Since I sell mostly $5 to $10 items, tracking is simply too expensive. Since being switched to Managed Payments about a month ago, eBay has been telling my US buyers that what is actually the Small Packet Air receipt number is a tracking number, which is leading to all kinds of problems with US buyers asking why the supposed tracking information is only indicating 'tracking number provided'. I am getting rather tired of constantly having to send messages to my US buyers that what eBay is telling them is a tracking number is in fact no such thing.

Has anyone else been encountering this issue?

pbzt-39 · Accepted Answer

I know of atleast ten scenarios where you pay for item and seller right away puts up a shipping label and poof that's it for weeks . Tracking shows absolutely nothing . I contact seller he says if your not happy open a not received case . Either way the crooked seller keeps my money and I get a refund and he never actually sent anything away except for a shipping label fee . Not bad he keeps 400 and spends 10 bucks on a shipping label .

kh-phdan · Answer

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.

Thanks for your understanding!