Ebay Features for eBay Canada

Summary: In this eBay Canada community discussion, participants are sharing suggestions on additional features they would like to see implemented to improve the platform. lotzofuniquegoodies starts by proposing features such as reduced shipping fees, more payment options, and a dedicated help desk for Canadian users. flipistics and others add ideas like automated reminders for buyers to pick up packages, volume discounts, and better shipping supplies. There's a consensus on the need for benefits like volume discounts and a dedicated help desk for Canadian users, while opinions vary on the use of coupons. The discussion also highlights issues with current mobile and desktop buying experiences, and the desire for reduced fees on lower-value listings. Participants lament the disappearance of eBay Bucks and wish for a system that offers better financial reassurance regarding shipping and tax charges.

What other features would you like to have access to on eBay Canada? A few that come to my mind below.

Coupons
Reduced shipping fees like dot com sellers have with EIS. With no International selling fee.
More/similar payment options
Fully functional calculator with access to additional shipping services
Dedicated help desk for Canadian sellers & buyers
Bring back some sort of eBay Bucks like most of the other eBay Intl platforms have.
Is the option to add video on ca fully functional for dot ca sellers???

Any more that come to mind? Add em in. We can't get up to US speed to level the playing field unless we persist!!!

-Lotz

lotzofuniquegoodies

2600 View listings

Posted 3 years ago·Last reply 3 years ago

13 comments

joels-retrocade

·3 years ago

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I'd like to be able to see who my followers are; I'll keep dreaming on that one lol

lotzofuniquegoodies

OP3 years ago

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A way to reserve funds to cover pending charges like postage. You shouldn't need to have to change processed funds release date daily. Of just have postage removed from processing transaction all at the same time. (FVF's are removed immediately.) Promoted fees seem to be an entity onto themselves.

-Lotz

joels-retrocade

·3 years ago

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Yes for sure; that's a major annoyance with managed payments. I auggested that directly to eBay already. It should be like Paypal was and you can request funds whenever you want or leave them there for as long as you want. The schedule system and processing times are worthless. Paypal was better hands down in that regard

gwrocen

·3 years ago

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These are very good suggestions.

Additional ideas...................................

1. In the Detailed Seller Ratings, remove:

"Reasonable shipping cost" and "Shipping speed" as those are totally out of our control.

I am quite sure that 99% of sellers ship promptly and don't overcharge on shipping.

You have to if you want to keep your customers.

"Shipping speed" could be replaced by "Prompt shipping by seller".

2. No gst / hst / pst on exempt items.

3. No eBay fees on tax collected for other agencies.

regs43

·3 years ago

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I would be nice if we could have these things

Coupons (would be good for my repeat buyers, as I do have a fair amount)
Volume Discounts (would be useful for card sellers who have drop down menus, a different form of a discount when you buy more from a seller)
Dedicated help desk for Canadian sellers & buyers
Bring back some sort of eBay Bucks (this actually made me want to buy on ebay, since its gone, i rarely even look at ebay as a place to buy from, no advantage to buying here, PLUS the the search is trash!)
Better variety on the eBay shipping supplies store (the limited options we have is frustrating! single card bubble mailers? 000 size, ebay did buy some card company recently)
Dedicated help desk for Canadian sellers & buyers (this would be really great! becasue there is a lot of things differnt here that reps have no clue what your talking about)
Reduced FVF's on listings under 25 dollars (yes this would be great, I sell a lot of low value stuff, the current 9.5% trading card discounted rate is really noticable)

rocketscollectibles

·3 years ago

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1. No taxes on sales from sellers selling under $30k

2. Paypal managing payments to be able to purchase without bank transactions.

Oh wait.

lotzofuniquegoodies

OP3 years ago

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How about this one?

Reduced FVF's on listings under 25 dollars.

-Lotz

luv4orphans

·3 years ago

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It used to be $10 item were not worth selling. Soon afterwards $25. and soon it will be $35. By the time you pay fees on the item and tracked shipping costs, then the taxes on the fees, plus the 30 cents insertion fee, not much left afterwards. Most items I sell are in the $20+ range for shipping. Very rare I see shipping costs below that now.

Could use Fedex which is a bit cheaper but need an extra day handling time as they pick up the next day where I live or drop off is 25 kms away. Gas & time.

marnotom!

·3 years ago

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@rocketscollectibles wrote:

1. No taxes on sales from sellers selling under $30k

Wouldn't CRA have to make that call?

femmefan1946

·3 years ago

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I don't want coupons. Especially ones that have deadlines. Note the ongoing fuss about the disappearance of eBay Bucks.

Volume discounts are good, but on what? We already have some on shipping (if we have higher tiers). On shipping supplies?

International Shipping Fee- Since most Canadian sellers find our biggest market in the USA, perhaps the 0.4% fee to the US could be dropped? How closely are the two banking systems tied? We may be moving to a closer Free Trade relationship with the EU. Perhaps matching EU and USA ISEs would be possible.

Dedicated help desk for Canadian sellers & buyers-- YES YES YES. It would be great to have reps who immediately understand about GST, the Big Six banks and their junior divisions, Canada Post and shipping costs.

mobile ... buyer doesn't have to tap to see ... description.- I am old and cranky, but I don't understand how anyone can buy on mobiles, the experience is horrible. This is not just eBay, but online generally.

variety on the eBay shipping supplies -- The boxes in particular are oddly sized . I wonder if it would be possible to negotiate with Canada Post to have boxes exactly matching in size their Flat Rate boxes, so we could print out labels for those at home and ship from the nearest mailbox.

automated reminders to buyers to pick up a tracked item- Excellent suggestion. And the reminder might include a note about No Refunds on Undeliverable packages.

option in the eBay shipping labels for No Safe Drop-- I think this has a different name with USPS, but this is well overdue. Just the cost of settling Disputes when parcels have been stolen by porch pirates would cover the minor extra cost of wording.

cover sellers even from chargebacks in the event the tracking says delivered and the buyer says they never received it-- I suspect this is a pipe dream, but pass the pipe. EBay has been reported to refuse chargebacks in these circumstances, but it seems intermittent. Perhaps eBay is not making it clear that the seller should be entering the Proof of Delivery number in the chargeback/dispute. (Even if eBay already has it. The seller should be willing to do that extra step. It's real money at stake.)

flipistics

·3 years ago

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For volume discounts, I meant the ability to offer volume discounts as a seller. Buy 3, get 10% off for example.

lotzofuniquegoodies

OP3 years ago

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@femmefan1946 wrote:
I don't want coupons. Especially ones that have deadlines. Note the ongoing fuss about the disappearance of eBay Bucks.
Volume discounts are good, but on what? We already have some on shipping (if we have higher tiers). On shipping supplies?
International Shipping Fee- Since most Canadian sellers find our biggest market in the USA, perhaps the 0.4% fee to the US could be dropped? How closely are the two banking systems tied? We may be moving to a closer Free Trade relationship with the EU. Perhaps matching EU and USA ISEs would be possible.
Dedicated help desk for Canadian sellers & buyers-- YES YES YES. It would be great to have reps who immediately understand about GST, the Big Six banks and their junior divisions, Canada Post and shipping costs.
mobile ... buyer doesn't have to tap to see ... description.- I am old and cranky, but I don't understand how anyone can buy on mobiles, the experience is horrible. This is not just eBay, but online generally.
variety on the eBay shipping supplies -- The boxes in particular are oddly sized . I wonder if it would be possible to negotiate with Canada Post to have boxes exactly matching in size their Flat Rate boxes, so we could print out labels for those at home and ship from the nearest mailbox.
automated reminders to buyers to pick up a tracked item- Excellent suggestion. And the reminder might include a note about No Refunds on Undeliverable packages.
option in the eBay shipping labels for No Safe Drop-- I think this has a different name with USPS, but this is well overdue. Just the cost of settling Disputes when parcels have been stolen by porch pirates would cover the minor extra cost of wording.
cover sellers even from chargebacks in the event the tracking says delivered and the buyer says they never received it-- I suspect this is a pipe dream, but pass the pipe. EBay has been reported to refuse chargebacks in these circumstances, but it seems intermittent. Perhaps eBay is not making it clear that the seller should be entering the Proof of Delivery number in the chargeback/dispute. (Even if eBay already has it. The seller should be willing to do that extra step. It's real money at stake.)

@femmefan1946

The ability for US sellers to send buyers coupons was made available March 2022 dot com. Seems strange they can offer something to US sellers but seem to be either slow or unwilling to offer to dot ca sellers. They talk about levelling the playing field. These kind of discrepancies do not help Canadian sellers in the least. And this is only 1 example of many. Maybe not everyone will use but sellers should still have the choice.

-Lotz

‎03-14-2022 04:03 PM

https://community.ebay.com/t5/Announcements/Store-subscribers-can-now-send-coded-coupons-to-buyer-groups/ba-p/32778714

flipistics

·3 years ago

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Coupons.
Volume discounts.
Shipping calculator that correctly takes the tier into account rather than us having to offer a flat percentage for a discount that can vary by 15%.
The ability to offer calculated shipping with a cap (for items that can fit in a flat rate box, for example).
A mobile experience where the buyer doesn't have to tap to see a seller's item description. Seriously, it's hard enough to get buyers to read as it is.
Better variety on the eBay shipping supplies store like the US store has.
Include options for sellers to ship from either side of the border if they have the ability to do so. Sellers should be able to select both Canadian and US calculated shipping options (for example, both Canada Post and USPS depending on which side it's being shipped to).
When the promoted listings changes happened, we were supposed to get new reports that showed us how buyers interacted with our campaigns and store afterwards. I don't believe that's happened (or it's hidden somewhere?). All I can find is a listing of whether a sale was direct or halo. That's of very marginal use.
Include automated reminders to buyers to pick up a tracked item from the post office if it indicates it has arrived but hasn't been picked up yet.
Include an option in the eBay shipping labels for No Safe Drop (or completely cover sellers even from chargebacks in the event the tracking says delivered and the buyer says they never received it)