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Ebay labels overcharge on multiple occasions now
Summary: luv4orphans reported being overcharged for shipping labels purchased through eBay, encountering a flat fee of $12.98 instead of expected lower prices. This issue has persisted since transitioning to a new system and affected both Small Parcel and Tracked Parcel shipments. sidney-dave experienced a similar problem, noticing unexplained extra charges on their shipping costs, described as a potential 'bait and switch' by eBay. Other participants suggested considering taxes like GST/HST/PST and highlighted possible audit adjustments without explanations on transactions. The thread was eventually closed due to its age, with a suggestion to start a new discussion for ongoing issues.
Has anyone else had this problem. When I purchase labels through the ebay feature I have been overcharged to the tune of $4.00 and sometimes more.
I noticed this a couple of times with Small Parcel but didn't pay much attention to this at first. Also had the same problem with Tracked Parcel but that one was harder for me to detect as prices vary a bit more depending on where the item is going. I thought maybe the prices went up as this happened in the last 2-3 months. After January sometimes and since I have signed up with this hated MP system and having to use ebay labels.
After the third time of getting nailed with a $12.98 fee for shipping a small parcel envelope (weighing about 50 grams) I went to Canada Post website and double checked. Sure enough it was quoting me around $8.90 without the discount we usually get. So on the fourth one like that I contacted ebay. I had a package to ship that day and again was stuck with this $12.98 cost. Like a flat fee and nothing would budge to rectify. Then checked on Shippo and the same problem there. A flat fee of $12.98 and nothing budging. Cost of tracking wasn't much higher. Something really off here on all counts.
The dimensions part is finally fixed from inches to cms and we can finally enter the proper dimensions. The weight part had not been fixed as of last week when I went to use it. I had to physically take something to the post office and mail it as I had no other option. Or pay the $12.98.
Ebay reimbursed me for the last two but I know there was more than those 2. I delete listings on my site once a buyer has left feedback so hard to keep track of which one it might have been. Post office is making a lot of extra money these days if a lot of us are being overcharged like this. The new sellers that wouldn't know the approximate costs of shipping parcels and would think this is normal.
I also noticed that the price of Tracked Parcel was more on a couple of parcels that I had to ship. Found it odd a bit that it was so costly but thought I could be wrong. Its probably right. I shipped anyways because of my 1 day handling time and it didn't even click to go double check on the Canada Post website.
So just writing this up to let people know the problem is out there. I am sure I am not the only one having this problem. Another glitch in their wonderful system that's taking months to fix.
kh-leslie
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
sidney-dave
·2 years agoI bought a shipping label through eBay for $20.55 but later noticed in the transaction info that I had been charged $22.41.
THIS IS NOT THE FIRST TIME THAT EBAY HAS ADDED $1.86 TO MY SHIPPING COST.
At first, eBay tried to tell me that my shipping dimensions were greater than listed... but I have been selling this last item since 1989 and the weigh and dimensions have never changed.... and it was actually 60 grams under postal rate.
Secondly, this matter was being bumped up to a supervisor to determine where this charged originated (eBay or Post Office - conflicts with first excuse).
THIS IS SEEMS TO BE VERY SIMILAR TO A BAIT AND SWITCH CON!
ypdc_dennis
·2 years agoZOMBIE thread from 2021
Much of the info on this thread is out-of-date because of changes.
How to start a new thread:
https://community.ebay.ca/t5/Discussion-Boards/ct-p/11002
Click on "Start a conversation"
recped
·2 years agoAre you taking GST/HST/PST into consideration? The rate that that would apply is dependent on both your location and the destination location.
lotzofuniquegoodies
·2 years ago@recped
@sidney-dave
It sounds more like an audit situation. The total that displays when you transact a label shows up on the label dropdown. Then there is the delay for CP/eBay to process. Unfortunately if it does get audited/adjusted it just shows the final charge with no explanation on sellers transaction page. When in doubt, best to round up. Never round down on measurements.
-Lotz
flipistics
·2 years agoAlso, measure EVERYTHING. Box sizes printed on the boxes are usually inside dimensions.