eBay Labels Shipping rates level 4

Summary: lotzofuniquegoodies raises concerns about discrepancies between eBay labels discounts and Canada Post rates, particularly highlighting differences in discount percentages for various shipping services. femmefan1946 seeks clarification on whether the rates mentioned are discounted prices or counter prices, leading to further explanations from lotzofuniquegoodies. pjcdn2005 expresses confusion over the discrepancies as Canada Post does not specify individual service rates. dinomitesales mentions the availability of a Canada Post PDF detailing the rates and provides a method for cross-referencing these with eBay's charges. The discussion evolves around the challenge sellers face in conveying accurate shipping costs to buyers, with suggestions to make shipping options clearer to boost customer confidence.

To anyone who has recently processed orders using eBay labels does it appear that the discount is not matching as per the eBay specifications?

As per Canada Post Website Discounts:

As per eBay email:

As per eBay Labels shipment:

eBay email: Small Packet air: 9% / Expedited 20% / Tracked: Matches

eBay Labels screen: Small Packet Air: 8 % / Expedited 10% / Tracked Matches

Note 1: Xpresspost eBay email: 21%/ eBay Labels 13%

Note 2: Unsure of what is meant with the CP screen and "Up to" disclaimer.

-Lotz

lotzofuniquegoodies

2600 View listings

Posted 3 years ago·Last reply 3 years ago

8 comments

dinomitesales

·3 years ago

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Honestly, I don't know what they mean by the "up to" thing. All I know is there is a published Canada Post PDF with the correct rates for a Level 4 SFSB discount, so you need to compare that to what's being shown by eBay. You can access it through your Canada Post account if you fiddle around the area where it tells you what your savings level is.

I have it saved to my computer with the intention to compare when I can, but I just haven't been shipping many tracked parcels lately.

lotzofuniquegoodies

OP3 years ago

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@dinomitesales wrote:
Honestly, I don't know what they mean by the "up to" thing. All I know is there is a published Canada Post PDF with the correct rates for a Level 4 SFSB discount, so you need to compare that to what's being shown by eBay. You can access it through your Canada Post account if you fiddle around the area where it tells you what your savings level is.

I have it saved to my computer with the intention to compare when I can, but I just haven't been shipping many tracked parcels lately.

@dinomitesales

There is an eBay tool for sellers to check rates as per eBay discount but buyers do not have access to it. As for the CP published rates because eBay owns the account sellers do not have access via their CP Solutions for Small Business account. Most likely the reason why sellers do not get a documented invoice detailing taxes and applicable fuel surcharges.

-Lotz

dinomitesales

·3 years ago

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@lotzofuniquegoodies wrote:
@dinomitesales wrote:
Honestly, I don't know what they mean by the "up to" thing. All I know is there is a published Canada Post PDF with the correct rates for a Level 4 SFSB discount, so you need to compare that to what's being shown by eBay. You can access it through your Canada Post account if you fiddle around the area where it tells you what your savings level is.

I have it saved to my computer with the intention to compare when I can, but I just haven't been shipping many tracked parcels lately.
@dinomitesales
There is an eBay tool for sellers to check rates as per eBay discount but buyers do not have access to it. As for the CP published rates because eBay owns the account sellers do not have access via their CP Solutions for Small Business account. Most likely the reason why sellers do not get a documented invoice detailing taxes and applicable fuel surcharges.

-Lotz

The published rates are just a PDF document. I downloaded it just fine. You can download PDFs of all of the savings levels to cross-reference if you want. I just realized I could attach a file to this comment so here's the Lvl 4 rates.

I just printed out a Small Packet USA label. CPC Level 4 Discount PDF stated $9.33, plus the 11.5% fuel surcharge this week is $10.40. That's exactly what I was charged by eBay Labels.

lotzofuniquegoodies

OP3 years ago

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@dinomitesales wrote:
@lotzofuniquegoodies wrote:
@dinomitesales wrote:
Honestly, I don't know what they mean by the "up to" thing. All I know is there is a published Canada Post PDF with the correct rates for a Level 4 SFSB discount, so you need to compare that to what's being shown by eBay. You can access it through your Canada Post account if you fiddle around the area where it tells you what your savings level is.

I have it saved to my computer with the intention to compare when I can, but I just haven't been shipping many tracked parcels lately.
@dinomitesales
There is an eBay tool for sellers to check rates as per eBay discount but buyers do not have access to it. As for the CP published rates because eBay owns the account sellers do not have access via their CP Solutions for Small Business account. Most likely the reason why sellers do not get a documented invoice detailing taxes and applicable fuel surcharges.

-Lotz
The published rates are just a PDF document. I downloaded it just fine. You can download PDFs of all of the savings levels to cross-reference if you want. I just realized I could attach a file to this comment so here's the Lvl 4 rates.

I just printed out a Small Packet USA label. CPC Level 4 Discount PDF stated $9.33, plus the 11.5% fuel surcharge this week is $10.40. That's exactly what I was charged by eBay Labels.

@dinomitesales

What would be optimum(preferred) is sellers being able to choose(toggle in settings) between discounts vs the counter rate the buyer sees. That's been thrown out there by numerous sellers but has never gone anywhere at eBay's end. For the meantime it's up to sellers discretion if they choose to refund buyers per transaction. If buyers saw a closer to what resembles the actual accurate options more buyers would likely purchase vs running for the hills when they assume shipping looks really high. Win/win for sellers and buyers.

And why I have always offered multiple shipping options. Let the buyer choose what works best for them. As another seller recently schooled me, when using the app you are extremely limited to number of options you can choose vs the pc version of the listing tool.

-Lotz

femmefan1946

·3 years ago

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Is that the amount we pay or is it the CPO counter price from which we are given a discount?

lotzofuniquegoodies

OP3 years ago

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@femmefan1946 wrote:
Is that the amount we pay or is it the CPO counter price from which we are given a discount?

Above, what is shown, is the discounted rate with eBay Labels(Level 4). When ebay labels and shippo were both using level 1 the only time there were discrepancies were when the rate hadn't been adjusted to take into consider for the fuel surcharge at beginning of month. (eBay Labels). It appears something is not jiving 100% correctly.

-Lotz

pjcdn2005

·3 years ago

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I have read the first post a few times but I'm obviously missing something as I don't understand what discrepancies you are referring to. Canada Post doesn't give a specific number for each services so what information is different on eBay?

lotzofuniquegoodies

OP3 years ago

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@pjcdn2005 wrote:
I have read the first post a few times but I'm obviously missing something as I don't understand what discrepancies you are referring to. Canada Post doesn't give a specific number for each services so what information is different on eBay?

Maybe @dinomitesales can clarify what "up to" means as far as it goes for applicable discounts? From my testing for anyone who uses Flat Rate Shipping and list using multiple shipping options it does make it extremely difficult to apply discounts appropriately.

-Lotz