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ebay not recognizing argentina address
Summary: The discussion revolves around issues with eBay not recognizing addresses from Argentina. Multiple participants, including videotimeplus, reallynicestamps, and lotzofuniquegoodies, engage in the conversation, possibly sharing their experiences and solutions. The thread spans over several days, indicating ongoing difficulty in resolving the address issue on eBay.
A buyer has purchased an item from us who is located in argentina but when i went to buy a shipping label through ebay it says to check if the parcel size is within limits (it is) and if the address is correct. Does anyone know if theres a formatting difference between canada and argentina that is causing this and how to fix it?
kh-shawn
·5 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
videotimeplus
OP1 year agoUPDATE: The parcel was held in customs for over a week, but has now been marked as delivered, so hopefully everything has gone well.
lotzofuniquegoodies
·1 year ago@videotimeplus
Good stuff glad things worked out. If, in the future you ever need to more detailed tracking always best to check the local postal service website. There are many cases where their service does not speak to our service it what we call as "real time." I've attached the link with an index to members of the Univeral Postal Service (An Post) and Argentina below.
https://www.upu.int/en/Home
https://www.correoargentino.com.ar/atencion-al-cliente/centros-de-atencion-al-cliente
-Lotz
PS. For future reference eBay deactivevates the tracing attached to the transaction at around the 3 month mark. The tracking info at the specific websites is available much longer.
videotimeplus
OP2 years agoi have one somewhere but couldnt find it this time so i just took the extra cost
flipistics
·2 years agoFind it and add it to the digital wallet on your phone. Then you should never have to worry.
videotimeplus
OP2 years agoJust though i'd give an update. I took the package with the shipping address and customs info into the post office and they were able to sort it out there and then i manually added the tracking to ebay.
byto253
·2 years agoGood stuff. Did you have a Canada Post SBS card for a bit of a discount? If not, they are free and you can ask at the post office for one.
intimewithmusic
·2 years agoHi @videotimeplus
Thank you for the update on your success in shipping it. I'm curious about the delivery to Argentina as well. When that happens would you please let us know if the delivery also went smoothly?
Thank you.
videotimeplus
OP2 years agoYes, i can make another update when it's delivered or if an issue arises.
reallynicestamps
·2 years agoWhen I forget my card, the clerk usually can find the SfSB account from my phone number.
It is easier because I only have one number and it's a landline, so I don't have a bunch of numbers to remember.
intimewithmusic
·2 years agoGreat! thank you.
Speaking for myself and others we've lost opportunity in many European countries due to their extravagant new import rulings. It would be great to increase sales to South America if the standard of security and eBay protection is in the favor of Canadian sellers.
recped
·2 years agoNo amount of eBay protection will help you when packages never get delivered or they are held up in customs for weeks or even months.
Postal services to South American countries ranges for pretty bad to terrible, customs are brutal in most SA countries, service can be very slow and import taxes extreme.
Over the years I had reasonable luck with Chile, pretty bad with Brazil and Argentina. I never made enough sales to other SA countries to get a good feel but they are all at best very slow. Like many other countries Priority Express International is the best service to use, even better if you can avoid the postal systems entirely (like the Miami based forwarders do).
intimewithmusic
·2 years agoThank you.
I generally rely on Xpresspost when necessary. I wonder what the Canada Post delivery statistics are to each SA country? There must be massive amounts of daily mail and gift packages sent from Canadians and tourists to relatives/ friends in South America.
It would be nice to know if things improve.
worldiconworkshop
·5 months agoThank you very much for taking the time to reply to your own post. It just happened to me the other day. Same exact situation. Fortunately, it was around the same price directly at the post office.
reallynicestamps
·2 years agoOn the Orders page.
Orders-> All Orders-> (greyed out) tracking number (click on it) -> enter number
byto253
·2 years agoYou may want to go to a Canada Post outlet and check what shipping options and cost there are to ship it to Argentina as a check against what ebay shipping is offering.
recped
·2 years agoWhat service are you attempting to use and what is the weight/size of the package?
eBay provided error messages have a history of being vague.
videotimeplus
OP2 years agoi am using canada post xpresspost international size is 1.05kg 36x30x15cm
lotzofuniquegoodies
·2 years ago@videotimeplus
Unsure if this is applicable but there are limited options according to the CP webiste for shipping to Argentina. You may also want to view any special requirements enclosed depending on the item you are sending. See CP link attached. Shipping by tracked is not an option.
https://www.canadapost-postescanada.ca/cpc/en/support/personal/international-destinations-listing.page
International destination listing | Canada Post (canadapost-postescanada.ca)
Format for how the address should appear.
https://www.upu.int/UPU/media/upu/PostalEntitiesFiles/addressingUnit/argEn.pdf
Unfortunately with ebay they use a 1 size fits all when it comes to addressing formats. Notes a limit of 40 characters. per line so you may need to get creative and still be accurate.
-Lotz
videotimeplus
OP2 years agoso i have to ship untracked?
lotzofuniquegoodies
·2 years agoYou could ship untracked but I wouldn't recommend that. Best bet would be Xpresspost and 1.05 Kg would be in the guidelines. Is it going to a major city or out in the boonies?
I've seen addresses to a few random countries where mile markers and intersections were in play.
videotimeplus
OP2 years agoIts going to the capital, Buenos Aires
reallynicestamps
·2 years ago@videotimeplus
NO!
But you may not be able to use eBay's labels.
So think outside that box and buy your label through SnapShip using your Solutions for Small Business number-- do you have one?
Then you put the tracking number into eBay's Orders list.
It's a problem-- but there is a solution.
lotzofuniquegoodies
·2 years ago@reallynicestamps
@videotimeplus
Based on the measurements the shipping with eBay labels would be 118.00 approx. Level 1 would be around 175.00 Substantial difference. If discounts were turned on it would be a major ding for seller.
-Lotz
videotimeplus
OP2 years agohow do i add the tracking into ebay if i were to do it this way?
marnotom!
·2 years agoThis page might help.
hansatrade
·2 years agoCheck for unusual letters or a line too long. It happens occassionally to me, too.
videotimeplus
OP2 years agothe message appearing when i try to purchase the label is "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct." I am at a loss here i feel like ive tried everything
reallynicestamps
·2 years agoTry using your SnapShip account (VentureOne/ Solutions for Small Business) to see if the address is acceptable there.
https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/login?stepupId=smb_mode1,consumer,commercial_link,smb_link&templateId=cpcapps&manifestId=cpgSecurity&sourceUrl=https:%2F%2Fwww.canadapost-postescanada.ca%2Fweb%2Ffr%2Fpages%2Fepost%2Fdefault.page&targetUrl=https%253A%2F%2Fest.canadapost.ca%2Festo%2Fapp%2Fsnapship%3Fexecution%3De1s1&authlvl=&language=en
https://www.canadapost-postescanada.ca/cpc/en/small-business/shipping-discounts.page
You don't have to follow through. This is to make the comparison.
I don't believe there are any embargos on mail to Argentina.
Does Google Maps show anything odd about the address?
videotimeplus
OP2 years agoi googled the formatting of argentina addresses and adjusted so it looks the same and its still giving the same message when i try to purchase the label