Ebay not updating tracking
Again my last two parcels were delivered and I got feedback from both buyers. However, ebay has not updated the tracking to show as delivered. This has been an off/on problem. Some tracking is updated and others are not. Time consuming for me to have to go to Canada Post's website to check on delivery and then add note to listing that parcel was delivered. Is this ever going to be fixed?
2 comments
avidhiker-33
·3 years ago@pmlinne, have you considered setting up an email alert on Canada Post's website?
I've done that whenever I've sent something via registered mail or Xpresspost, and when the package is delivered have received a message that a signature (or doc stating a signature is on file) is available for download.
Doing so can also provide alerts regarding any delivery problems.
In one case after receiving a "Final Notice" I messaged the customer with the tracking number and address/hours of the RPO where the package was being held. The package was picked up within a few hours, the customer thanked me for the message, and also left positive feedback (a rarity on that webite).
In another case it took 4 business days for an OOP DVD to be scanned-in at Winnipeg and another 8 business days before departed for Brandon. The customer did not acknowledge the update messages I sent apologizing for the delays, but so that may have precluded negative feedback.
shallow_karl
·3 years agoThis is happening with Canada to Canada Fedex as well. Five days late on tracking updates.