Ebay once again falsely claiming on my listings that I offer 'free 4 day delivery'
Summary: phc64 is frustrated with a platform inaccurately labeling their listings as offering 'free 4 day delivery.' They express their dissatisfaction through multiple posts, indicating a recurring issue.
A few months ago there was an issue discussed on this board that eBay was placing on many sellers' listings that 'free 4 day delivery' was available when that was not the case. This morning I created some new listings and it is happening again!
In fact, not only is this false offer of 'free 4 day delivery' now appearing on the new listings, it is also appearing on my almost 10,000 other listings.
I offer to Canadians a free 'economy shipping' option (i.e. Canada Post Lettermail) which, as we all know, can sometimes take weeks. (I also offer 'expedited', which is not free.)
I just had someone buy an item for which eBay falsely claimed I offered 'free 4 day shipping', which I will now have to ship expedited, at a considerable loss to me. (The order information indicates that eBay gave the buyer an expected delivery date of May 25-27. This issue appears to only have resurfaced today. The estimated 'economy shipping' delivery dates given to buyers yesterday were accurate.)
I have now closed my eBay store until the issue is resolved.
Has anyone else been encountering this issue once again?
liljimmyandsons
·1 month agoI've been experiencing the same thing. This has led to many pre-emptive "item not received" claims.
Have you found a solution to this?
phc64
OP3 months agoThis is the information eBay is displaying to my buyers:
Has anyone else been experiencing this issue?
phc64
OP3 months agoAnd now the issue is back again!!!
Please excuse me while I step outside to scream.
AAAUUUUGGGGHHHH!!!
phc64
OP3 months agoThe issue appears to be resolved now. The correct estimated delivery dates are now being displayed.
I would recommend to anyone who made a sale earlier today to check the estimated delivery dates provided to the buyer by eBay.