eBay shipping labels and RTS fees? | Selling

motomike_canada · 2025-07-16T19:19:45.979000Z

Hey folks, I searched and found nothing so looking to see if anyone has had this come up yet or if I'm the first: I had a US customer request a return, but instead of mailing it back he wrote 'Return To Sender' all over the package and dropped it back in the mail.... After opening it and realizing he ordered the wrong items. So now his return is showing 'Waiting for buyer to ship item' but the package is back here as of today, so the original tracking number shows it was delivered to him / on hold / returned to sender / delivered to sender. I have no issues refunding for the goods, but I'm trying to determine if I'm going to be billed a second time by eBay for the shipping, a not insignificant amount. CPC will likely bill them again at the original amount per RTS policy, but unsure if eBay will bill it back to me. ebay policy also states we're not allowed to make a deduction to recover return fees of any kind... but this guy didn't really follow either eBay policy, or USPS/CPC policy as he RTS'd a package after opening it. Interested in anyone who's had this happen before, or informed opinions.

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eBay shipping labels and RTS fees? | Selling | eBay Canada EN