Ebay sides with buyer with 1 FEEDBACK SCORE, EBAY RANT
Summary: joebo80 shared an experience on eBay in which a buyer with a low feedback score won an auction for an expensive item, requested a refund after receiving the item, and did not return it. Despite describing the item's flaws and testing it prior to sale, eBay sided with the buyer, leaving joebo80 frustrated and considering leaving the platform after 16 years. ericsells75 commented that joebo80 failed to follow eBay's rules, leading to the loss, while nang957 agreed with the sentiment that eBay favors buyers over sellers. pansy19 and a participant highlighted issues with eBay's seller policies, suggesting that sellers often lack rights, and reallynicestamps advised better business practices in such situations. The discussion highlights ongoing frustrations with eBay's customer service and seller protection.
A buyer with a 1 feedback score (in the USA) won an auction I had listed on ebay.ca. The item went for almost $300 Canadian in auction.
I shipped the item out and once he buyer received it, they asked for a refund. And I gave it to them. I listed the flaws of the item in the description and tested it. But they weren't happy. I said send the item back.
If the item was so bad, (as the buyer claimed) why are they keeping the item and not shipping it back???? BECAUSE IT'S RARE AND WORTH MONEY. I wouldn't be surprised if they are reselling in on Facebook marketplace, right now.
The buyer did not respond to my messages about shipping the item back even while the refund case was open. I highly doubt they are going to accept or listen to my messages now that eBay has refunded their money.
Ebay messaged me after they sided with the buyer (and refunded them) about sending them money to ship the item back. I'm supposed to send this fraud artist money in the hopes of shipping the item back? After they already been refunded? They weren't interested or had no intention of sending the item back when the refund started. They ingored my messages, when I asked did you ship the item back? Are you shipping the item back?
THIS WAS A COMPLETE SCAM!!!! THE BUYER HAS 1 FEEDBACK. HOW MUCH MONEY DOES EBAY MAKE FROM THEM? ZERO.
EBAY MAKES NOTHING FROM THEM. HOW MUCH DOES EBAY MAKE FROM ME & OTHER SELLERS??? EVERY TIME I SELL ITEM OR EBAY HOLDS MY PAYMENTS now, which ebay collects INTEREST ON!!!! EBAY MAKES MONEY FROM ME! They don't make money from a buyer with a 1 feedback score.
I WAS NOT ABLE TO SEND RETURN SHIPPING LABELS BECAUSE THE ITEM WAS PURCHASED ON EBAY.CA, I'M IN CANADA, THE BUYER IS IN THE USA. I explained this to the buyer and ebay and both did NOTHING.
I will never, ever sell another expensive item on eBay EVER AGAIN. In fact I'm considering leaving after being on eBay 16 years just like everyone else is doing. eBay cares nothing about it's sellers, this experience proves it.
Ebay doesn't understand sellers like me make them money. Not some fraud artist buyer with a 1 feedback. She will most likely pull this garbage again to another seller.
Through my messages, the buyer wasn't even interested in sending the item back in the first place. I messaged them afterwards to offered to send funds from PayPal to ship the item back. No response from them. They said "eBay" said I should of sent shipping labels and I told them I wasn't able to. Case closed.
How can I send labels when the item was purchase on eBay.ca and the buyer is in the USA? eBay.ca and eBay.com have different shipping policies.
Ebay customer service is a joke, BTW.
reallynicestamps
·3 years agoIf you sell a $1 item, and the buyer complains, you refund them without bothering to think about it.
If you sell a $1000 item and the buyer complains, you demand return of the item, pay for the return shipping (probably but not always) (but probably), and do not refund until it is returned.
Even if the seller has a No Returns policy, the seller can demand the return before refunding.
Getting the disputed item back, and reselling it, makes more sense than refusing to send a shipping label.
It's not personal, it's business.
pansy19
·3 years agoThis is reality .
EBay Seller protection ? DO NOT EXIST!
With any proof you as a Seller are not able to do anything.
You have to Refund and no any right , pay for return OR loose it.
Treats Sellers like that , making profit from them.
Good luck to everyone .
recped
·3 years agoThe only people that have a problem with eBay's seller protection are the ones that have never read the policy and assume that eBay will cover them for anything and everything as if they were your mommy.
What is covered by Seller Protection is no mystery but you can't make up your own rules and expect eBay to comply.
pansy19
·3 years agoMaybe works for you.
It's different policy between seling for $ 1.00 and $ 1000 Item.
byto253
·3 years agoNOTE: 2 YEAR OLD ZOMBIE THREAD
nang957
·3 years agoI agree-I have been on ebay for aprox. 20 years and have had nothing but grief from ebay when trying to resolve issues-They certainly only care about the buyer and the seller is nothing short of invisible
ericsells75
·5 years agopansy19
·3 years agoDid you have any Return ?
THERE IS NO RULES on ebay , whoever buy from you can manipulate you at any time for anything , you'll losse anywhay as a seller. Paying RSL from your pocket .Follow OR Not you going to loose .
Is it ebay rules " If buyer doesn't read description ? The Seller has to pay RSL OR lost item " ?
Is it ebay rule " The buyer make false statement "?
Is it ebay rules " The buyer lies even presenting proof that is not true?
On the end
Why we Sellers are FORCED on ebay to do what they wants , we pay to be here with all extremly high fees.
Good luck
As a Seller you don't have any right .