Locked
Discussion interactions are currently paused.
ebay - Small Claims Court
Summary: takatakaman77 shared their experience of selling a game console, only to later face a dispute from the buyer claiming non-receipt, despite providing tracking and delivery confirmation. takatakaman77 expressed frustration with eBay's handling of the dispute, as they were unable to respond in time, resulting in the buyer being refunded. They noted that eBay didn't consider their long-standing, positive seller reputation. dabeve_2756 mentioned facing a similar issue with a different order, emphasizing their intention to pursue small claims court and engage Consumer Protection BC. mrdutch1001 responded with skepticism about the likelihood of success in court. Finally, the thread was closed due to inactivity, with a suggestion to start a new discussion if needed.
Hi guys,
I sold a game console in December 2021. I uploaded the tracking, order was delivered in December, everything was good.
In February, a buyer opened a dispute saying he didn't receive the console. I was away for work and I missed the dispute notice and by the time I saw it, it was too late to respond to the dispute. Since I didn't respond, ebay said it went to the buyer's financial institution and he was refunded.
-Why did I need to respond when all the info was there -including tracking and delivery info. ebay says that a response with tracking would have ruled in my favor, but the info was already all there. It makes no sense.
-ebay responded to the buyer's financial institution and they provided all the info. I don't think they really fought for me.
-ebay doesn't even want to refund the seller fees, or give any credits at all. They told me it's the "cost of doing business"
-I was told to physically write to ebay for an official response. After 2 months, they said they lost the first letter, so I had to send in another one. They then responded via email but I was initially told they don't have an email address that I could write to.
-Lastly, the buyer had a new account with 0 feedback. My account has over 400 review and it's more than 15 years old. They didn't take that into consideration at all.
My understanding is that my duties as a seller were fulfilled when the product was delivered to the address on file. Am I wrong here?
Does anybody have any success taking ebay to small claims court?
kh-phdan
·1 year agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!
dabeve_2756
·1 year agoI am going to look at Small Claims as well. I am also going to register a complaint with Consumer Protection BC. I received a part that was damaged before shipment. The packaging showed no damage but a steel shield on the part was bent which would require force that would shred the box. The part I got did not match the one shown in the pictures. Much more as well.... It has the appearance that eBay is protecting the seller in this case. I will try to talk to someone with some authority a tell them I am not dropping it and I need thier name so Executives know who to blame if this costs eBay court time because he didn't do the right thing.
mrdutch1001
·1 year ago"I will try to talk to someone with some authority a tell them I am not dropping it and I need thier name so Executives know who to blame if this costs eBay court time because he didn't do the right thing."
Good luck with that! (it won't cost eBay anything remotely resembling "court time", but it may cost you a whole lot more!)
Please come back to the forums with "the rest of the story" and allow us to celebrate your "success" with you!