eBay Support Failed to Act for Months — Then Blamed 30-Day Policy | Selling

graymarket25 · 2025-10-16T12:51:00.054000Z

I’ve been trying to resolve this issue since August and have called eBay support multiple times. Buyers were refunded, but they still kept the items. Supervisors repeatedly told me that my cases were “escalated to the backend” to fix the amounts owed, but that turned out to be false. Nothing was ever done. Now, months later, I’m being told that the decisions “can’t be changed” because they’re over 30 days old. This is unacceptable, especially since I’ve been actively following up since the beginning and was told multiple times that the cases were under review. eBay’s own delays and misinformation caused this situation, not my inaction. To make matters worse, my account was restricted for two months, yet I was still charged store subscription fees. I was told those would be refunded, but they never happened. I’ve shown patience and done everything by the book. To be told that the case decision will remain because of a 30-day policy after months of trying to resolve this feels like eBay is punishing the seller for trusting their own support process. I’m asking for a real escalation to someone who can review the call and case history, verify that I’ve been contacting support since August, and correct this.

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eBay Support Failed to Act for Months — Then Blamed 30-Day Policy | Selling | eBay Canada EN