ebay Support Repeatedly Lying About Shipping Reimbursement? | Selling

papasoldhouse · 2026-06-17T23:06:47.418027Z

Uh, this one is kind of a 'what the hell is the point' post.I haven't used ebay as a seller long, but my products go fast and are popular. I bundled a lot for a buyer in China (Hong Kong) and he paid the calculated shipping cost.I went to buy a label, and could not - I assumed I was doing something wrong with the address, I was not. I contacted ebay support the same day, they realized they also could not buy/print a label, so they submitted a technical support ticket internally and suggested that going to a shipper to purchase a label could be an option.I contacted them again, as the time to ship was running short - the agent I spoke with this time said the technical ticket was still pending, but that I should go buy a shipping label in person and they can refund the cost of shipping due to their error. Great - I went ahead and did this.After shipping the item I contacted them a 3rd time, the support agent said that they could refund the difference in shipping costs due to the technical error (still pending 8 days later) - But I would have to wait until the item had been delivered.Item is delivered, I contact them again today. I am told that there is no problem, and that they can't refund a label purchased outside ebay. I reiterate that there was a technical support ticket internally - After being placed on hold I get a 'ah! There was a problem that has now been rectified!'Great - how about that refund? It has been delivered, the customer is happy, and we are 5 days past shipment. No, they cannot refund a label purchased outside ebay.Why the hell, would 3 separate support agents tell me a completely different thing than my now 4th support agent. Why would they lie to me? To get me to ship the item instead of refunding the buyer and NOT sending the package? That is all I can think of and it seems extremely greasy. I'm questioning selling another item on ebay because of this.

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ebay Support Repeatedly Lying About Shipping Reimbursement? | Selling | eBay Canada EN