eBay wants me to open a new bank account
Summary: gre.neufe completed a sale on eBay in August 2021, but has not received payment due to alleged bank issues according to eBay, despite the bank stating there are no issues on their end. bgroulx shares a similar problem with eBay rejecting their CIBC accounts, receiving no helpful support. recped suggests checking account details for issues, while sakurascollectibles and others report difficulties with eBay not supporting free Canadian accounts like Tangerine or Simplii. howshi and others discuss potential solutions, such as persistent engagement with eBay support. Some participants found success by being firm with support, leading to eventual acceptance of bank accounts, highlighting the importance of persistence in resolving such issues.
I completed a sale on August 14, 2021
The buyer paid on August 15, 2021
To date I have not been paid by eBay, they keep telling me that the payments are blocked by my bank. Ebay provided me reference numbers to take to my bank. My bank tells me that everything on my end is correct, and there is no reason for payments to be blocked. They referred me back to eBay.
Tonight a CSR named Avinash P said that as far as eBay is concerned the matter is closed, and I will not get my money.
Here is a cut and paste:
For now, we can take no further action and consider this matter closed. I understand this might not be the answer you had hoped for. I wish you all the best for the future.
I have asked what will happen to my money and I get no answers. I know that this is not the case, but I can't help but think this Avinash P is running a scam - like I said, I doubt it is true.....
I have asked for Avinash to refer me to a supervisor and he/she refuses.
Avinash is a very poor example of a customer service rep.
howshi
·3 years agoIs there anything that can be done to get the Tangerine chequing accounts accepted for payouts? I was told to 'switch banks' but after reading threads all the free Canadian accounts are not supported by Ebay (Simplii, Koho, PC presedential), I dont wish to open a paid bank account just to sell a few items here, any advice?
marnotom!
·3 years agoApart from finding the right people to talk to/chat with and being very persistent, I can't give you much in the way of additional advice on getting your Tangerine account accepted. @dark2025, if you're still out there, your advice would be helpful here.
This is the first I've heard of Simplii being an issue, though, but I'm not surprised that Koho and PC Financial won't work because they're not considered banks. Anyone tried using a credit union or casse-populaire with Managed Payments?
dark2025
·3 years agoI called in, spoke to a supervisor, and they eventually gave permission to add my bank account at Tangerine. Just have to be firm and persistent. I was insisting that I'm not letting it go (just don't be rude about it - firm doesn't = rude), and kept calling back until one of the supervisors was able to help. It's time consuming for sure, but I'm figuring the more people do this, the more pressure there might be to actually change how they handle these things.
reallynicestamps
·3 years ago@marnotom!
I had trouble with Simplii.
I had set up MP to pay into the same Simplii account and it went fine for a couple of months,then suddenly ONE of the accounts was no longer allowed to use Simplii.
I switched to another chequing account at a different bank and all was well again.
But I like Simplii because they send me paper statements. I am a technodolt and can only find out how much money is in the new account by going to my branch and asking for a printout.
bgroulx
·4 years agoIt's January 2022 and I have a two separate CIBC accounts the ebay will not recognize. The online support takes literal hours and they are of no help and offer no advice. They literally keep saying to "open another bank account". WHAT other bank account? My money is stuck on ebay, illegally hijacked now. With ZERO assistance.
recped
·4 years agoThe usual questions.....
Are these chequing accounts?
Does the name of the account and your eBay registered name EXACTLY match (middle name/initial etc)?
It is NOT a joint account?
Are you suppling the correct Routing number?
If all else fails take 5 minutes to open a chequing account with Simplii or Tangerine online and try that.
sakurascollectibles
·3 years agoDoes it matter if it's a joint account? I've been reading all of these threads as I'm in the same boat, ebay won't release my funds because they apparently don't support Tangerine, and I've tried to add my personal bank account and my joint account. Neither of them work.