eBay will not refund voided shipping labels | Selling

1style · 2021-05-07T22:44:05.746000Z

I bought a Canada Post label through eBay, with the signature option selected, but the label did not indicate signature required when I printed it, so I voided the label. Almost 2 months later and I still cannot get a refund for it – a $78 label.Every time I called eBay, they said I’d get a refund in 2 days. Never happened. Finally, they told me the refund request was rejected by Canada Post, even though the label was never used. They said I need to take it up with Canada Post.I explained to eBay that Canada Post would ask me for the account number, which I don’t have – it was eBay’s account. eBay charged my credit card for this, so it’s eBay’s obligation to refund me. If they can’t get a refund from Canada Post, it’s their problem. They said it’s all they can do, they’ll ask their supervisor again, but said it’s unlikely I’ll get the refund.The hypocrisy of eBay telling me this. If I ship an order to a buyer and it gets lost in the mail or damaged, eBay will force me to refund the buyer regardless of whether I can get a refund from the carrier. Buyer refuses to participate in the carrier investigation so I can’t get a refund? Too bad, I must refund the buyer. Now eBay refuses to refund me for services not provided, because they can’t a refund from the carrier.My next step is to do a chargeback against eBay with my credit card company. I suppose there’s a chance I could get banned for that, but I have it in writing from eBay that I should’ve been refunded.

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eBay will not refund voided shipping labels | Selling | eBay Canada EN