EIS Cancelled a Sale and is Keeping the Item | Selling

material-nature · 2026-04-02T11:57:10.526000Z

eBay auto-enrolled us (at a different account) to the EIS program. It has been smooth sailing for all our sales so far to Europe and Australia but our first sale to the US has been cancelled. Yes, they refunded the buyer and we get to "keep" the sale but eBay is keeping the item - the item was a rare and valuable painting. Is there any way to find out why it was cancelled? (So that similar items are not sold with EIS in the future.)Is there any way to block sales to the US going through the EIS program?Is there any way to get the painting back? It amounts to confiscation of an item they can easily resell for more. The item was only sold at the price because of the specific buyer otherwise it would be 2-4 times the amount. eBay should not be confiscating and profitting as a strategy on the backs of sellers and buyers. It is anti-competitive, predatory, bad faith and dis-honest. The photographs are my own and the listing details are made on the back of decades of experience in the business. There is no way this is legal.

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EIS Cancelled a Sale and is Keeping the Item | Selling | eBay Canada EN