eIS customer payment issues | Selling

daisydaisy999 · 2025-11-04T18:30:10.549000Z

eIS is not turning out to be an easy option - at least not for me. I have made 3 sales through it so far but only 1 has worked out.#1 - I sold a hair oil to Mexico - waited a couple of days for payment and then reached out - buyer came back saying that they were getting an error message saying that I don't ship to them. COO was there so should have been working through eIS - I kind of thought they got sticker shock when they saw the fees and was using that as an excuse so I just let the sale time out.#2 - I sold a watch to Poland - paid and everything went fine#3 - I sold a makeup item to USA - buyer is saying they are getting an error message saying it doesn't ship to them - should be part of eIS as COO is there so not sure what is going on. Is anyone having the same issues? I know getting in touch with eBay will be the usual slog so trying to avoid that if there is an easy fix that anyone knows of?! Thanks for your help!

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eIS customer payment issues | Selling | eBay Canada EN