EIS Customer Surprise & Repercussion | Selling

intimewithmusic · 2025-12-04T19:58:49.625000Z

PRECAUTIONARY EIS HEADS UP To Folks with repeat global customers and others, It may be wise to employ precautions when shipping for the 1st time via EIS. When I ship internationally if items are fragile or expensive I send a photo with a thank you note to the buyer on shipping day. Because EIS adds extra handling at the "hub" and the delivery from Kelowna to a buyer via Ontario takes much longer I send this info to all buyers using EIS. What this triggered: A week after shipping an EIS order I received a message from a repeat customes in the Netherlands. "This is not my adres!" along with a copy of my photo and his actual address. (Sent it a week ago) He had received my outgoing photo and, a week later, noticed eBay's hub addy on the mailing label causing panic. My listings include Canada Post Tracked Packet Int and CP Xpresspost Int but for one reason or another, the customer unknowingly ordered through EIS. This caused me to have to troubleshoot his surprise. I can't understand why eBay would release a new Canadian shipping option without some sort of flag or notice to the buyers at checkout. I'm guessing (correct me if I'm wrong) EIS is not showing as a "new option" in shipping details. Maybe eBay has a pop up or they shoot off a roman candle to congratulate them for using a new service but I doubt it. In this case he didn't see it. I t's great my buyer reached out. He has made purchases in the past and EIS wasn't an option. His trust regarding time and cost has been the status quo. Some sort of clarification identifying shipping cost and shipping speed built into EIS should be obvious to buyers. Obvious enough to circumvent international language barriers. PLEASE NOTE: New shipping Options:Cheapest (i) Trk Pkt Int/ EIS/XpresspotFastest (i) Xpresspost/Trk Pkt Int/EISNEW: eBay Intenational Shipping (i) Buyer Benefits Thank you! I hope this heads up prevents buyer surprises and possible repercussions.

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EIS Customer Surprise & Repercussion | Selling | eBay Canada EN