EIS Heads Up For Sellers With Items Over 2kg | Selling

intimewithmusic · 2026-03-10T00:11:38.332000Z

Preamble:My item weights and dimensions range from a guitar pick to a complete drum set.Before EIS I restricted selling items overseas to International Tracked packet which is 60cms max length & 2kg.Everything bigger was domestic or USA Expedited Parcel or UPS.In the words of Gomer Pyle, "Surprise, surprise, surprise!" When you opt into EIS eBay moves ALL eligible widgets small and big (over 2kgs) into international shipping.These items can take a month or worse to deliver.They might be repackaged although eBay told me EIS doesn't do that. Scenario #1 Let's say you list a widget that couldn't live inside a box for a month. Suppose for example, it was a 100cm steel whip radio antenna. It's length exceeds Int Tracked Packet but could be partially curved to fit a 47 x 47" domestic expedited parcel box. If delivered domestically it would spring out of that box like the day it was born. But then EIS drafts your Expedited Parcel stuff in and now it's forced to stay in that box for a month or worse. Maybe it might have the curve "memorized". Abra Cadabra... "Item Not As Described". This can happen to anything you may have that is "time sensitive" in a package that gets drafted from Expedited Parcel with a normal 10 to 14 day delivery into EIS. Scenario #2 Suppose you have more than one item in a listing. Let's say for example, you have a 100cm whip antenna listed along with a cb radio for sale domestically with Canada Post Expedited parcel as the shipping format. Easy peasy. I already told you about getting the antenna in the box. Through Expedited parcel it's not an issue.What if a customer in Switzerland buys the listing? Through EIS all you need to do is ship it 4000km to Mississauga and it's their problem right? So what happens if the buyer buys everything BUT clears checkout and then sends you a message saying "Do not send the radio (1.1kg), Just send the antenna (1.2kg)"...Happy day right!? You get to keep the radio!...Not so much...because... 1. The listing data, including the package dimensions and weight as far as EIS is concered, is final. It's probably a bad idea to remove the radio and replace it with a brick (although the thought occured to me). 2. The listing data including point of origin for each item the antenna = USA, the radio = Thailand automagically goes to EIS for customs. I suppose you could put "Thailand of the USA" for both items in the listing as the USA wants to own everywhere but that probably wouldn't fly with Swiss customs. Two Takeaways 1. When you opt into EIS remember that ANYTHING over 2 kgs that you wouldn't normally sell to overseas will now become fair game through EIS. Items you have listed to sell via Expedited Parcel or Expedited Parcel USA are now drafted into EIS and something may not be suitable to live in a box for an expended period of time due to the EIS transport network. 2. If a buyer clears checkout after purchasing multiple items in one listing and said buyer sends you a message telling or asking you to modify the order (even if it's in your favour) just say "Sorry. eBay is the shipper. They automatically began processing the data to fill your order when you checked out." Had the buyer contacted me ahead of time I might have ended the listing and relisted the antenna. this episode cost me hours of trying to troubleshoot with eBay to help the customer. You veteran's know what is coming so this is for everyone's benefit: I hope my loss of time over this helps prevent yours from being lost.eBay's Customer Service Direction:(After explaining everyting to both the buyer and to the CSR in detail;) 09:17:16 UTC HubertYou need to talk to your buyer first, if they still want the item, go with the sending it off to our eBay international shipping hub. If they don't want the item you may cancel the order as for the reason "having problem with buyers address".That is your 2 options.But you need to talk to your buyer first so they can be notify as well. 09:18:33 UTC intimewithmusicTo clarify "if they still want the item, go with the sending it off to our eBay international shipping hub" Do you mean send just the antenna off to the hub, or send the whole package as described off to the hub? 09:20:38 UTC HubertSend the whole package as this is on your listing.09:21:54 UTC intimewithmusicOK. thank you. I understand. I will message the buyer with the two choices. a) Send the whole package to the eBay Ontario hub or b) Cancel the order. 09:22:14 UTC intimewithmusicThank you for helping 09:22:16 UTC HubertYes. That is correct. 09:22:25 UTC HubertIt was my pleasure. 09:22:39 UTC intimewithmusicHave a great day Herbert!" After presenting both options to my Swiss customer I haven't heard back yet. I have until tomorrow to ship something or cancel due to problem with address.Who thinks I should keep the radio and send the brick? Eye Yi Yi Yi Yi... That ends my nightmareEe-Yi-Ee-Yi-Oh

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EIS Heads Up For Sellers With Items Over 2kg | Selling | eBay Canada EN