Error creating shipping label through ebay | Selling

hashbay · 2023-09-21T20:38:22.053000Z

I’m a new Canadian seller and I'm having issues printing shipping label from within ebay. Called ebay 3 times and they said the matter should be resolved in 24 hrs. It’s been 2 weeks and I've sold 2 items already and ebay is asking me to pay postage at the post office till they rectify the matter. Problem is it’s $400 CAD shipping I have to pay out of pocket and don’t have the funds at the moment. It was supposed to ship Monday Sep 18, 2023. Shipping is from Canada to Spain. Error code I’m receiving: “It was not possible to generate the label. Something is wrong. Please try again later.” Service used: ebay.ca Hardware/software used: - Macbook (tried Safari, Chrome, Firefox)- iPhone (tried Safari, Chrome, eBay app) Troubleshooting: - tried several different couriers (FedEx, Canada Post) and same error generated - tried shortening description of item in customs section (as another post with similar error said it fixed their issue) but error persists - tried different software/hardware combos but error persists Box SizeHeight: 11.25" (28.6 cm)Width: 15.00" (38.1 cm)Depth: 23” (58.4 cm)Shipping Weight: 12.50 lbs (5.7 kg) Thx to anyone that could help!

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Error creating shipping label through ebay | Selling | eBay Canada EN