FedEx charged additional fees for "fuel" and "misc" after delivery | Selling

toronto_tuttle · 2023-09-07T22:24:21.357000Z

Last week I used eBay's Shipping Labels function for a package to go from Toronto, Canada to Arizona, USA. eBay showed that FedEx International Economy would be cheaper than Canada Post, so I selected FedEx for CAD $17.62. I printed that label on Aug. 30 and dropped it at a FedEx counter same day. It was delivered Sept. 1 or Sept. 2. As of Sept. 5 eBay still showed that I would be charged CAD $17.62 Now, Sept. 7, I'm being charged additional FedEx charges. During eBay support chat, eBay rep says the new fees are: fuel surcharge $4.07; and misc fee $4.60.That's $8.67 on top of the $17.62 that eBay showed when I purchased/printed the shipping label. That's a big percentage increase. The eBay rep told me that this situation is common, that FedEx often adds fees well after delivery. The Shipping Labels feature is not useful if we cannot trust it to give us accurate quotes. There's no way to accurately compare options if any shipment can have extra fees tacked on after delivery.

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FedEx charged additional fees for "fuel" and "misc" after delivery | Selling | eBay Canada EN