FedEx CHARGES $240 EXTRA for a $25 Label printed on eBay A MONTH LATER TO QUEBEC!
Summary: A seller, fineeclecticthings, shared their experience on eBay where they were unexpectedly charged an extra $240 by FedEx for a shipping label initially priced at $25. Despite the label indicating a weight of 2kg, the actual weight was less, and both eBay and FedEx avoided responsibility for the discrepancy. Other sellers, like treasuresleuthbc and montreal.classic.camera, shared similar experiences of overbilling, with FedEx often cited as having unclear or erroneous charges. Participants discussed the lack of clear support from eBay and the potential systemic issues, with some considering legal action against the companies. The thread emphasizes the need for better dispute processes and warns against using FedEx for shipping.
Sold an item on eBay & shipped using Print Label in seller portal with FedEx. Its delivered and buyer is happy.
Month later eBay charges me EXTRA $240 FEDEX CHARGE for shipping label fees.
GTA to Quebec City
Label: 2 KG -- 25.00 x 30.00 x 15.00 cm
Actual Weight: 1.3 Kg -- 17.78 x 25.40 x 12.70 cm
Actual size is LESS than printed label and they dinged $240 ONTOP for no reason.
eBay just gives me the runaround. Any experienced seller seen something like this before?
montreal.classic.camera
·1 year agoThe dimensions and weight correct.
reallynicestamps
·2 years agoFedEx is known for hiding charges and demanding them later.
The first advice is -Never use FedEx because you do not actually know what they will be charging you.
The second would be to refuse to pay and even start a chargeback if it turns up on your credit card.
treasuresleuthbc
·2 years agoThey did it to me as well. I purchased two shipping labels from FedEx (through ebay.ca) thought I would give them a try. The first one I paid $25.75, I gave the package extra width, height, length, and weight. This way I couldn't get dinged for over weight or dimensions. About a week or so after the item was delivered FedEx increased the label to $209.17. I contacted ebay, and FedEx. A supervisor did contact me with FedEx they pointed the finger of blame at ebay. They said the area my item went to is known as an ODA. Which stands for Out of Delivery area. There was nothing I saw on the ebay.ca shipping label purchase area that said anything about the address that I am shipping to being an out of deliver area. I was eventually credited back the extra money they charged me on the shipping label. This was after going through a lot of hoops and loops.
The second FedEx label, the item shipped out from BC where I am located it made it to Nova Scotia, and FedEx said it was lost. I contacted ebay and they said see if the buyer can wait 72 hours. The buyer agreed to wait. They actually waited longer than the 72 hours. While on the phone again with an ebay rep discussing the matter further, I told the rep that I will be refunding the buyer, it was still showing lost. The ebay rep was on board with it. I also asked FedEx what happened to my package? FedEx ignored me on that request. I was also over charged on that label for the missing package. FedEx wants an additional $71.00 on top of what they charged me for purchasing it on ebay.ca.
I have contacted FedEx numerous times, two supervisors got rude with me. One hung up on me. Before she hung up she refused to identify herself. She refused to get a supervisor in Canada to contact me. She did give me the address for FedEx in Ontario. I have sent a registered letter there outlining my complaint on the over billing issue. I also pointed out to FedEx in the letter that there was supposed to be a claim, FedEx closed the claim without letting me know. I have still heard nothing back from FedEx corporate in Canada.
After I refunded the buyer, FedEx a little while later delivered the package to the Buyer after stating it was lost at one of their facilities in Nova Scotia. Ebay has refunded me the cost of the sale on that item, but still battling with ebay to get the additional $71 that FedEx over charged me on.
I have researched and discovered this appears to be an over billing issue going on in the US and Canada, possibly internationally, for at least two years or more that I can detect. It could have been going on for a longer time frame.
I am suspicious that ebay and Fedex Canada have engaged in an over billing scheme against ebay sellers. I am suspicious it is done through and algorithm/software. I have suffered damages as a result.
Myself, I am seeking a legal opinion with lawyers in BC to pursue a possible class action in Canada naming Ebay Canada and FedEx Canada as Defendants.
teenytrinkets
·2 years agoaviatorsparadise
·2 years agoI contacted ebay via chat and they opened a shipping dispute for me and a few weeks later I recieved a refund. It wasn't much issue for my case.
flipistics
·2 years agoHuh, maybe it actually IS an API issue. If you change the measurements to inches instead of cm you get pretty close. With peak demand charges and a difference in fuel surcharges, it might come out to almost what was billed (counter rates that is).
Maybe ask Fedex what dimensions and weight they recorded.
lotzofuniquegoodies
·2 years agoIf the OP checks their copy of the bill it should state what measurement was chosen when it was generated. It would be marked one way or the other and billed accordingly. When they were paper bills years ago and a bill got audited any corrections would be made directly from the package. If Fedex is modifying after the fact then that would be a major concerrn. As for the Fedex API it would be smart enough to do the math if KG's was chosen for weight and cm's for dimensions and apply properly. Basically if inches had been chosen in error from the get go it would have given a wonky price before check out. Same goes for not checking 1 or the other. The system would respond with an error message making sure you corrected prior to final generation of a label. Regarding the possible suggestion about incorrect rates being applied, when the bill prints an account number would/should be attached. That would be the master for whatever eBay uses and would have to have the correct rates connected.
-Lotz
hansatrade
·2 years agoThis a typical from pillar to post situation, but anything has happened, you have right to know, what was the charge for. I was also charged once for unknown reason, but for 4 dollars only, so I passed on it. Definitely, I would not pass on 240 dollars charge. It's outrageous and needs to be explained.
If such a charge occured, there must be reason clearly stated in the charge's documentation. You have right to demand a clarification. Personally, I would focus on Fedex CS and contact them in first place. 240 dollars is not a minor mistake, it's a theft!
I keep my fingers crossed!
hansatrade
·2 years agoThis is the price I get (as Fedex guest) with the destination / dimensions / weight you provided:
However, the price is skyrocketing if you increase the weight and might easily go far above 500 dol!
Possibly someone at Fedex made a typing error and put the wrong weight while checking your parcel.
spaceport
OP2 years ago25 bucks is reasonable and exactly what it should be for FedEx Ground
Charging $240 is hoping volume sellers don't pay attention & miss it. Seems like a new tactic to see if they can get away with it and no recourse!
eBay CS
chicweb
·2 years agoI have fedex on some of my business policies. I will remove them ASAP. I would suggest others to do as well...
Since the eBay shipping label doesn't seem to be reliable... We are using it to buy the shipping labels specifying the data (dimensions, weights, addesses, etc). If there's a problems with the APIs (From ebay's side or FedEx's side).... the customers (us) shouldn't have to pay for this.
flipistics
·2 years agoI don't think it's an API problem. I suspect it's a FedEx problem. I think what's happening is FedEx is billing retail rates rather than the negotiated rates if any recalculation occurs and then passing that on to eBay. Since there doesn't (seem) to be the same issues with UPS or Canada Post, I doubt it's related to the API.
hansatrade
·2 years agoIt must be an error. Such a crazy charge is simply not possible with such destination / weight / dimensions. Contact the CS asap.
spaceport
OP2 years agoNo they simply won't help. Getting a runaround when asked.
This is what eBay CS says:
lotzofuniquegoodies
·2 years ago@fineeclecticthings
Re: Runaround
See post 23. Interesting form of advertising/support/defence for an eBay suggested service???!!!
https://community.ebay.ca/t5/Seller-Central/Do-not-use-Fedex/m-p/503209#M150524
-Lotz
hansatrade
·2 years agoSounds like a Monty Python joke ...... 😠
lotzofuniquegoodies
·2 years agoOr that scene from a A Few Good Men...
https://www.youtube.com/watch?v=gvypKtPhRU0
-Lotz
marnotom!
·2 years agoI wonder if it has anything to do with the specs used for the original label not meeting FedEx’ dimensional weight criteria?
https://www.fedex.com/en-ca/resources-tools/dimensional-weight.html
lotzofuniquegoodies
·2 years ago@marnotom!
Very possibly!! When the numbers are fed in if the parcel dims out higher it the system should bill through right at the time based on that data. That goes for both calculators and labels. The only time CP will send you a revised charge (to your Visa on file) is if you oops and enter bad data. Rounding up can happen but that would be minimal in up charges. As per the original help page and when it was advertised surcharges like home delivery were negotiated as waived. That still happens from randomly. Charges after the fact. Long story short if a revised charge to a shipment is applicable it NEEDS to be properly documented.
As a side it's not super helpful when you enter in actual measurements (Expedited Lite) and system over rides to 5x5x5 or gives you a an error message that cubing is in play when it shouldn't be.. Also that the eBay sellers calculator omitted a zip code field for US shipping.
-Lotz
lotzofuniquegoodies
·2 years ago@fineeclecticthings
What service displayed on the label when it was printed? There should have been 2 options(choices - see attached) available. Ground and Economy? Always important to round up the measurements vs fractions. Also to confirm you checked metric vs imperial. Those errors can cause conflicts for final billing. It is important to keep copies of bills for your records. You should be able to contact Fedex directly to validate your info.
-Lotz
spaceport
OP2 years agoShipped as FedEx Ground directly from eBay Print Label.
I paid for 2kg, FedEx shows it actually LIGHTER at 1.3Kg which means they profited in the first place. Randomly charging a $25 label into another $240 is total nonsense. Avoiding FedEx at all costs.
lotzofuniquegoodies
·2 years ago@fineeclecticthings
@marnotom!
When online/software generated labels rolled out years ago (and dim weight was applicable), the label printed out actual weight and dim weight. The system showed the shipper the charges as they applied. In those days a business got their billing copy back to them. Either as was or revised with the notation of audited as noted. Unfortunately when eBay started offering eBay labels those concerns were never taken into consideration to handle them properly & accurately. This is most likely what is causing any "discrepancies".
-Lotz
flipistics
·2 years agoExtra charges with Fedex seem pretty common. Contact eBay through eBay for Business on Facebook. You'll get actual reps there with the power to do something about it. Also, DON'T USE FEDEX.
brettjet38
·2 years agoYes, eBay should be made to cover this error and let them fight it out with FedEx.
I have never used FedEx and this is another glorious reason why I never will, ever...
Nor UPS who are no better.
The stories of "Unexpected Charges" made by these two companies are astounding.
flipistics
·2 years agoI've sent a few out with UPS and haven't had any issues (so far). In fact, I was charged less on one of them than what I was quoted.