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First negative....unreasonable buyer
Summary: rio1953 shares their frustration with receiving a negative feedback on eBay from a buyer who claimed that a Swarovski item arrived broken without first contacting them. pjcdn2005, sylviebee, and gifts_of_elegance offer advice and insights, highlighting the fragility of Swarovski items and suggesting potential solutions like using specific glues for repairs. matchboxsuperfast2023 also shares a similar negative experience with eBay, noting the difficulty sellers face in removing unjust negative feedback. The discussion ends with kh-phdan closing the thread due to its age.
I am just fuming. This buyer opened a claim through eBay stating that the item (a Swarovski item in original box with padding around and double boxed) had arrived broken. She opened the claim without contacting me at all.
I accepted the return and told the buyer I would give her a full refund plus reimburse the return shipping once I would get the item back. Anyways to make the story short she hasn’t even waited for me to receive the item ( because delivery is late ) and had left me a negative feedback.
How can respond to it and would eBay remove it?
Thanks everyone.
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!
matchboxsuperfast2023
·2 years agolol A little late to the party but I can feel you here.
I negotiated postage with a buyer with 8 transactions and then then left negative for the postage which was removed for violation.
30 Days later they left negative that one of the 4 items was not as described lol but so not lol.
It was obviously revenge for the first removal.
Chat agreed it was predatory and vengeful.
Could it be removed, not a chance, apprently the buyer can make up anything and leave negative feedback and you can't do anything about it at all, I am sure that it was an attempt to extort a refund or blackmail me into a free item, the reason being is they would have complained about the item first not the shipping.
Ebay allows this heinious abuse and they lose a lot of great sellers because of it, I currently suspended all sales and am seriously thinking of terminating my account.
You have no protection from this whatsoever.
Sorry for your experience.
pjcdn2005
·5 years agoThe first one hurts the most!
I would be surprised if they removed it as the buyer hasn't broken any rules.
It is very frustrating when something like that happens but offering a refund once the item is returned doesn't make the transaction a positive experience. Did you offer to send a return label or send the money for a label? If the buyer paid for return shipping they have to take your word for it that you will refund the money for the label.
If an item I sold arrived broken, I might have asked for a picture (so I knew that it really was broken) and then refund without a return. A broken crystal isn't of much use anyway.
rio1953
OP5 years agoPlus, I don't know what you sell and a broken Crystal would have no value for you. But I know, that bird's tail may only have come apart (Older Swarovski pieces do that) and makes perfect sense to get it back.
Thanks
sylviebee
·5 years agoBut PJ did also suggest that a picture of the broken item could have helped. I don't always agree that pictures help, but in this case it would have made sense.
You're right. Swarovski pieces tend to break at the seams when the glue gets old and these can be repaired (but they're never the same). If the break was at the seam a return might be in order but if the piece is smashed that's another story.
Also, if it's broken at the seam you'd have no insurance claim while you "might" with a smashed item. Since the PO does not cover glass breakage it would touch and go.
In any case, once the item has been returned you are no longer in a position to file an insurance claim so that's a moot point now.
rio1953
OP5 years agoI am holding some hope that I can have it repaired by Swarovski.
sylviebee
·5 years agoThese pieces can fall apart at the seams just sitting on the shelf because the glue ages.
Your piece could been on its last legs and the jostling of shipping may have been the last straw.
gifts_of_elegance
·2 years agoI am a Swarovski Collector and Seller. I have shipped a lot of pieces so I know a lot about them fallling apart. Believe it or not, the worst thing you can do is keep it in its box. The glue dries out and pieces fall off. In shipping, the shaking during its journey causes parts to fall off, regardless how well you pack it. Judging by all the damaged pieces in summer, I strongly feel that heat also has a lot to do with it, so I no longer ship Swarovski crystal in the summer. Then you also have the people who have no idea how to pack. I received a candle holder for three candles in a white paper envelope. A Swarovski Apollo bowl (you know with the colored spikes) wrapped in a flimsy paper box and shipped in a larger box without any packing to keep it from being tossed around. If all the pieces are in undamaged condition, you can get it repaired, just take it to your local Swarovski store or to someone that specializes in it. Never try to repair it yourself. You need a special glue that will not turn yellow. If the repair shows, it becomes worthless. Best advice is to offer your purchaser a discount. Good luck!
pjcdn2005
·2 years agoZombie thread from 2020.