Formal Appeal: Urgent Review Required for Dispute | Selling

jetall · 2023-11-21T22:18:53.417000Z

I write to formally appeal the recent dispute resolution . The buyer inspected and picked up the engine at our facility. Subsequently, the buyer claimed, "The item doesn't match the description in your listing." This claim is absurd as the buyer inspected the engine at our shop prior to pickup. Our listing described the engine to be in “AS IS” condition.It is imperative to note that the buyer physically visited our facility for the engine pickup. Despite this, eBay resolved the dispute in favor of the buyer, resulting in the withdrawal of funds from my account. Now I have no monies and no engine. eBay’s resolution gives the buyer his money and position in the engine. Unfortunately, no arrangements have been made for the return of the engine. It is inconceivable that a buyer can purchase, inspect, possess, and then claim a discrepancy in the item description. The lack of due diligence in the dispute resolution process is blurring volumes and it’s unacceptable. I demand a comprehensive review of this case, considering the physical facts supporting the transaction of the item description and the buyer's on-site inspection. I insist on an immediate arrangement for the return of the engine, and if a refund has been issued, it should be contingent upon the satisfactory return of the item. Your immediate attention to this matter is required, and I anticipate a swift revaluation of the resolution.

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Formal Appeal: Urgent Review Required for Dispute | Selling | eBay Canada EN