Forwarding Company | Selling

musicharmonyandrhythm · 2025-05-04T21:02:08.424000Z

Hello everyone,First of all, I chose a long time ago to sell my products only in Canada and the United States. Last week, a buyer from Ukraine purchased a music box set for $350.00 to be shipped to a forwarding company in Ontario. My first reaction was to cancel, then I decided to contact Ebay. After speaking with two different representatives, they convinced me to ship the box set, ensuring I had sufficient insurance and a signature. The box set was delivered the next day, and someone signed for it. Today, the buyer tells me that the company in Ontario can't find the package and that the signature isn't recognized.Can you please clarify whether I am protected by Ebay in a similar situation?Thank you for your help.

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