Funds on hold
Summary: rocketscollectibles shares their experience of having their funds on hold after making a sale on their eBay account for the first time in a year. They express frustration as the funds remain on hold past the estimated delivery date, presumably due to the absence of tracking information. msau4301 and other participants respond with suggestions, noting that the hold could be due to the value of the item or account inactivity, and recommend contacting eBay support through online chat or social media. rocketscollectibles eventually contacts support and is informed that the funds will remain on hold for a month without proof of delivery or buyer feedback. Other participants agree that a 30-day hold period is typical when there is no tracking information, highlighting the unpredictable nature of eBay's algorithms.
Did not sold on this account for around a year and i sold something january 2. So i had restrictions and money was on hold awaiting delivery. Did not mind at first. Shipped lettermail i thought it would release at estimated delivery date (january 18). We past it and funds stay on hold for this item. I guess the system is waiting tracking delivery confirmation. That's normal? How are we supposed to have those funds released?
Weirdly i sold another a few days after and that sale had no hold.
rocketscollectibles
OP2 years agoSo i contacted support as it's past estimated delivery date. Whoever wonder, i got told funds are on hold for a whole month calendar. Unless proof of delivery or positive feedback from buyer. Any sale i do now has no holds, but that one first sale i did january 2nd is hold for a month. Brainless.
ricarmic
·2 years agoMy belief is also that it is 30 days after the date it was marked shipped without a tracking number, but I do not have personal experience to confirm.
byto253
·2 years agoFrom what I recall it is the earliest of tracked shipping confirmation or 30(?) days. When I started some would randomly go through without the hold. Who knows with the algorythms and that you have not been inactive on that account for too long.
msau4301
·2 years agoMaybe it was a higher valued item? The hold is longer if it's a high value item, sometimes even for long time sellers depending on price.
rocketscollectibles
OP2 years agoIt's just $15
And i know if i contact support i'll talk to clueless people who will request tracking. Just wonder how funds from a sale shipped lettermail are supposed to be release when the hold status is because its awaiting delivery confirmation. Usually the logic is the estimated delivery date
msau4301
·2 years agoOkay so it's not a high value item so that's not the issue. If the estimated delivery was Jan. 18th (yesterday) I don't think it would be immediately that very day without tracking, probably at least a few days/week afterwards, worse case may be as byto mentions 30 days (from sale not delivery).
The most I've taken off selling is a few months (during various lockdowns in Ontario, plus sometimes took the summer months off) and that never affected holds so I don't know from personal experience, only what I've read here on the forums. There are probably many posts on the subject here.
clemowbooks
·2 years agoDon't phone.
Use the eBay employees assigned to social media
An online chat gives them (and you) time to understand the problem and to consider the answer.
BTW- when I opened this account I was in the same situation, but by contacting eBay and pointing to my other accounts my Holds and restrictions disappeared.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.