FYI for anyone shipping or expecting parcels with CanPar - Most recent info
Summary: lotzofuniquegoodies shared a link about the Oct 24 Peak Surcharge affecting CanPar shipments and mentioned the ongoing delays in delivery. marnotom! inquired if lotzofuniquegoodies received their CanPar-shipped item, but lotzofuniquegoodies responded that it had not arrived, citing issues such as terminal delays and system errors in tracking. The chatbot for customer service was also unresponsive, making it difficult to connect with an agent and causing frustration for those trying to plan their day. The last parcel scan indicated that the package was with the courier in Calgary with an estimated delivery date of December 9th by the end of the day.
Oct 24 Peak Surcharge in affect:
https://portal.canpar.com/download/document.jsp?type=pdf&name=Canparexpresspeakseasonsurcharge.pdf
marnotom!
·1 year agolotzofuniquegoodies
OP1 year ago@marnotom! Nope. It does have an inserted message from Dec 6 at 10 am about terminal delay. Message proceeding shows it was with driver out for delivery.
Message today shows it out for delivery as of 10:25 am. In checking the tracking off and on, the system has been down several times with error messages. The chatbot is also not fully functional when you attempt to connect to an agent. Boots you out to start over. CS is only open until 7 PM eastern.
Just very annoying for anyone trying to plan a day.
Last parcel scan.