Getting scammed as a seller | Selling

peamealbacon · 2025-11-06T20:58:16.313000Z

24 year ebayer with 100% positive feedback. listed an iphone 16 pro max 256GB for sale. within Canada only. was purchased with buy it now. I provided free shipping. used ebay shipping program, item was trackable with UPS and selected signature required upon delivery. buyer received within 1 day of shipping because I was nice and went with the better shipping option for them.Now buyer is claming that I sent a clone phone and not a genuine iphone. they have requested a shipping label to return. they posted pictures showing a google play app icon on the screen. alledging that I shipped a fake phone, their reason: item not as described. I immediately called ebay because it states the funds were on hold until resolved. obviously, I can't reason or communicate effectively with a professional scammer. I realized after the fact that this was a 3 week old account with zero feedback that used the BIN. eBay support said I have 3 options. try to resolve with seller (not happening), issue a return label, when the fake phone comes back to me, start a claim stating that they didn't send the original back. (what a joke). or wait 6 days and ask ebay to intervene and make a decision. In other words, roll the dice.I have a VERY bad feeling about how this is going to play out and how long this is going to take. Meanwhile, I am out my almost new iPhone 16 and the money from the sale. The buyer keeps messaging me to send a return label. Like they have asked 4 - 5 times. To me, that means they know more than I do... that I have less of a leg to stand on when I get a fake clone phone back. Anyone have any suggestions/recommendations.. on how I should proceed ? I searched and can't seem to find others posting about this issue and yet, it has to be sooo common. What recourse to I have? The fees on selling this thing are 13.6% and what does ebay do for that kind of money?

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Getting scammed as a seller | Selling | eBay Canada EN