Held funds !

Summary: klefbom77 experienced a delay in receiving funds from an eBay sale because the delivery postcode didn't match the one they shipped to, even though the buyer confirmed receipt and left positive feedback. Despite contacting eBay support, their funds were initially withheld. mrdutch1001 mentioned that eBay holds funds at their discretion, particularly for high-value items. However, klefbom77 found success through social media, as tweeting about the issue led to the release of funds within an hour. recped explained that eBay's policy stems from wanting reassurance that a transaction is complete without return requests, especially for new or infrequent sellers. klefbom77 questioned why positive feedback from the buyer wasn't sufficient evidence for eBay.

So I sold something a couple of weeks back , and eBay put a hold on funds as I haven’t been active for a while .. fair enough. I shipped item, -and Uploaded tracking . Then I get a message saying that funds will be held for a month as delivery postcode didn’t match the postcode I shipped to ..

Now a simple google search shows that the delivery postcode was the Canada Post Branch which handled delivery … and I’ve confirmed with the buyer that he received the item and he has left positive feedback , yet despite contacting eBay support asking for an early release of the funds, they denied it on the grounds that the postcode didn’t match. What’s the point of feedback then?

I followed every step in their book and still have to wait ?

klefbom77

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Posted 3 years ago·Last reply 3 years ago

4 comments

recped

·3 years ago

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It's not so much that eBay wants to confirm delivery, eBay wants to know that the order was a) delivered and b) the buyer is happy and isn't going to open a return request, If you are an infrequent or new seller, if eBay give you the money right away and then there is a claim they would have to cover it and chase you for the money, A regular seller will have funds coming in on a steady basis and any claims where the funds have been dispersed can be made up from new sales. This used to be a frequent problem for eBay which is why they started the holds in 2008 when virtually all payments went through PayPal (owned at that time by eBay).

klefbom77

OP3 years ago

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Surely the buyer confirming delivery and leaving positive feedback is confirmation enough? Especially on a new item and buyer said it’s in perfect condition ?

mrdutch1001

·3 years ago

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in a word...YES!

Funds will be released at eBay's discretion> when eBay is fully satisfied all is well!...especially since all your sold items are higher value items...

klefbom77

OP3 years ago

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I tweeted them and funds were released in a hour. Lesson is don’t waste time on the chat, go straight to social media .