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HELP - Being Scammed by a Buyer
Summary: murdog1711 shares an issue with a scamming buyer on eBay, where despite providing evidence and following directions from eBay's customer service, they were refunded $1212.48 erroneously. They express frustration with eBay's Appeals department for not reviewing the case accurately, despite having proof of the buyer's fraudulent actions. regs43 and hansatrade suggest using "eBay for Business" on Facebook for resolution, sharing success stories from personal experiences. Other participants discuss the risk of selling high-end electronics on eBay and recommend using tracking, signatures, and recording serial numbers to mitigate such risks. reallynicestamps advises using Signature Confirmation as a preventive measure, while brettjet38 notes the thread's age, prompting a closure by kh-phdan. The original post dates back to December 2020, and the thread was closed in March 2023.
Good Morning,
I have tried over a dozen times with Ebay to resolve this issue. Even though I have done everything right as the seller, and followed their every direction and rule, an error was made by Ebay and the scamming buyer refunded. Their appeals department is not listening to the escalation team nor their supervisors. Everyone at Ebay agrees that I should have my money back but they are powerless since Appeals is an offline team. At the end of the day I've been frauded out of 1212.48 by both the scamming buyer and now Ebay themselves because of their corporate incompetence.
Facts (I have proof of these items I have provided to Ebay and not to PayPal through their messenger - which I hope gets to the right people).
I sold the item, an AMD 6800 graphics card on Ebay to Tianyu* *** (Changed slightly).
1. He fraudulently claims that he did not receive the item and opens a refund request. This is denied as the item was sent and the tracking number proved it was sent to a secure lockbox
2. As soon as that claim is denied he "magically" finds the item and he now claims I have sent him a $100 graphics card. This is false. Fraud number 2 by the buyer. I have included the purchase receipt for the card from AMD as well as a picture of it in it's shipping box geotagged to the post office I sent it from in all my dealings.
3. I contact Ebay customer service on December 9th, 1:21 ET and they advise me that they are closing the case as the buyer is clearly fraudulent and that his appeal would be denied. In this phone call Ebay advises me to NOT send him a return label and again, assures me the buyer's second claim is closed in my favor and his appeal would be denied and I have nothing further to do.
4. Fast Forward to December 16th and Ebay erroneously refunds the buyer
5. Despite the over 15 calls and many hours wasted, every seller agent, seller supervisor, escalation team member, escalation supervisor is unable to get appeals to even look properly at my case or review the phone call. EVERY agent agrees I've done everything right and they are shocked that a refund was given to a buyer who lost his claims twice on the item and is clearly abusing the buyers policy
I still have several tickets in with them and requests from supervisors but they have proven completely ineffective. I have over 15 replies from Appeals stating I did not supply the buyer with a means to return the item so my case won't be overturned.
HOWEVER as I've pointed out I was told many times by Ebay, including directly in the call with their customer service on December 9th, at 1:28 PM eastern to NOT supply the buyer with a ticket, and that his second fraudulent claim was closed and his appeal would be denied.
It's an unbelievably frustrating waste of time, a source of enormous stress as I'm out $1212.48 dollars to a clear scammer.
I need your help on how to proceed - what's my best recourse. I keep trying Ebay, on of their Escalation supervisors yesterday put a request for my refund directly to the manual payments team so maybe that's got a chance. What do you recommend with your experience?
brettjet38
·3 years agoZombie Thread from 12-19-2020
kh-phdan
·3 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!
reallynicestamps
·3 years agoWhen I have suggested to US sellers that they use Signature Confirmation on sales with values less than $750, which is eBay's requirement for Proof of Delivery on high value shipments, I often get attacked for the mere suggestion.
Apparently, although some USPS offices are open on Saturdays, hours can be erratic. And pickup at the post office can be difficult.
And the cost is higher ($3.80 USD compared to$1.75CDN).
That being said, using Signature Confirmation, letting the buyer know, and selling it as a 'security measure' for the benefit of the buyer, could be a useful strategy.
flipistics
·3 years agoI'll also add that you should make sure you record the serial number of any electronics device you sell.
Anonymous User
·3 years agoThis is a very convincing story. All my activities on eBay are over. I'm completely done with this **bleep**.
Here's how it works.
You need to borrow a tool or something. Go to eBay, buy the tool or what you need, use it, do what you have to do, and simply file a return claiming it's defective. Voila!
Meanwhile, the buyer has your item, eBay has your money, and you're sitting there empty with the feeling of getting scammed like an idiot.
That's something I will not submit to twice. I will share my experience all over.
People seeking to sell on eBay need to know
the risk of losing money while selling on eBay is very high.
regs43
·5 years agohansatrade
·3 years agoIt applies to Canada, too. I had a problem, the "regular" CS was not able to resolve it, so I contacted FB "Ebay for Business". They were really caring, professional, and understanding - and resolved the issue within a few hours.
An advice to OP: the sector you are operating in (highend electronics) is very often targeted by all kind of scammers. Use all possible tracking, signatures, delivery confirmation and insurance you can get. Choose the best carrier, even if more expensive.