HELP: Buyer wants to return item for very odd reasons | Selling

phoenixhobbies · 2023-12-14T02:32:54.589000Z

I’ve never had to deal with a return.This is what they said:“ Weapon holding nub along one of the model swords was damaged prior to being shipped to me, as the piece could not be found in the packaging. The weapon does not fasten into the hands as a result. Left arm articulation joints are stiff to the point of immobility, other joints are also varyingly stiff to lesser degrees. Nothing was said or displayed about any of these issues in the listing description.”Sounds red flaggy to me. To many words and very oddly specific. It’s not supposed to move… it’s a display collectable and 15 years old…did not think their was any issues with it. And he states the “nub” is no their that goes in hand hole to stay in place, is clearly visible and their in the photo he showed.So I’m confused. Also all about the articulation. It’s an old collectable that’s been in the same position in my glass display case for 12 years I mentioned in the used section…Upon inspection and packing it up I felt their was no issues with the item.I have 17 photos of many angles of it. Not much I could show or say about it. 🤷🏻♀️They are a buyer with 0 feedback and from March 5 2023. Do you think they are trying to scam me?What should I do or say?Thank you for your time and help.

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HELP: Buyer wants to return item for very odd reasons | Selling | eBay Canada EN