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Help us find the bug: Tracking info not updating
Summary: tyler@ebay initiated a discussion about the issue of eBay order tracking not updating, despite updates being visible on shipping company websites. They requested examples of tracking numbers or screenshots to investigate further. joellarmstron8 later brought up a similar problem, where funds were withheld due to this tracking issue, and sought advice on resolving it. mrdutch1001 and another participant advised starting a new thread for more current discussion, as the thread was from 2021. Consequently, kh-phdan announced the closure of the thread due to its age, inviting users to create new discussions if necessary.
Hi everyone -
We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the shipping company's website without a problem.
In order to get more action on this I need example tracking numbers or screenshots that you're seeing things not update (all our testing accounts, and my personal account, are updating like we'd expect to see).
Any help you can provide would be great!
joellarmstron8
·1 year agoI know this an old post, but I have a few items I’ve sold and shipped through FedEx and UpS from Canada to USA, where item has been delivered, but eBay’s tracking hasn’t been updated and my funds are on hold until eBay confirms item delivered.
Do you have any recommendation on what I need to do to get this issue resolved?
mrdutch1001
·1 year agoYou have responded to an old thread and the fact that eBay staff also changes over the years; it is often best to start your own new thread to address issues/problems of a current nature that can be appropriately addressed with applicable information.
mrdutch1001
·1 year ago@kh-phdan
ZOMBIE THREAD FROM 2021!
kh-phdan
·1 year agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!